Ratings based on 979 Verified Reviews
4.4 Room cleanliness
4.1 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
The people at the hotel were lovely, but there didn't seem to be much around the hotel that was worth doing.
by A verified traveler
Posted 10 Nov 2024
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Comment from Hotel Management
12 Nov 2024 by Hotel Manager, Hotel Management
Thank you for your fantastic rating! It's wonderful to hear that our service and product quality stood out to you. Your feedback will be shared with our team, who work tirelessly to ensure every guest has a memorable experience. We're already looking forward to your next visit, where we'll strive to make it even more remarkable than the last!Paul Fitzgerald, Hotel Manager
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
9 Nov 2024 by Paul Fitzgerald, Hotel Manager, Hotel Management
Your fantastic rating made our day! We're thrilled to learn that your stay with us was memorable. Ensuring a high level of service is what we aim for, and we're pleased that you experienced it firsthand. Thank you once more, and we eagerly await your next visit.Regards, Paul Fitzgerald, Hotel Manager
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
9 Nov 2024 by Paul Fitzgerald, Hotel Manager, Hotel Management
It's disheartening to learn that we did not meet your expectations, as providing exceptional experiences is our top priority. We understand the importance of creating a positive impression, and we apologize if we failed to deliver on this aspect during your visit.Regards, Paul Fitzgerald, Hotel Manager
by A verified traveler from Paterson
Posted 4 Nov 2024
I did not like the shortage of staff at the front desk during check out and at different times of the day during my stay for the NCNW convention.
Comment from Hotel Management
9 Nov 2024 by Paul Fitzgerald, Hotel Manager, Hotel Management
We are grateful for your positive rating! Your feedback reflects our efforts to deliver good service. We have noted your comments about the checkout process and will take the necessary steps with our team to look into it as soon as possible.Your satisfaction is important to us, and we look forward to your next visit, aiming to make it just as enjoyable.Regards, Paul Fitzgerald, Hotel Manager
by A verified traveler
Posted 4 Nov 2024
Clean place and safe, but Uber service doesn’t work in this area. Not to much places to eat around. Double beds really bad for a family with big boddies LOL.
Comment from Hotel Management
4 Nov 2024 by Paul Fitzgerald, Hotel Manager, Hotel Management
We're grateful for your feedback regarding your recent stay with us. Our aim is to offer a comfortable, convenient, and personalized experience for all our guests, and your rating plays a vital role in helping us refine and elevate our services. We hope the remainder of your stay met your expectations, and we appreciate your choice to stay at our property. Should your plans bring you back our way, we'd be honored to demonstrate the exceptional quality of our property once more.Regards, Paul Fitzgerald, Hotel Manager
by A verified traveler
Posted 27 Oct 2024
Convenience location, good service ,clean rooms and very good breakfast!
Comment from Hotel Management
30 Oct 2024 by Paul Fitzgerald, Hotel Manager, Hotel Management
Your wonderful review is incredibly heartening! We are glad to hear that you were able to take advantage of all the amenities we offer and that our staff made your experience unforgettable. Our team is dedicated to providing a seamless and enjoyable stay, and your feedback will be shared with everyone involved. We eagerly anticipate the opportunity to host you again soon!Regards, Paul Fitzgerald, Hotel Manager
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
27 Oct 2024 by Bonnie Smith; Assistant Front Office Manager, Hotel Management
Thank you so much for your recent stay and your review! We're so please to see you enjoyed your visit and can't wait to welcome you back!
by A verified traveler
Posted 19 Oct 2024
Stayed here to go to the Ravens game. It was a straight 5 minute walk to the stadium. The restaurant had gluten free options which is great since my son and I are celiac. We wanted to watch the lions game and they put it on in the bar so we could see! The staff was so helpful and patient with my kiddos. Finally for safety I mean it is Baltimore so I loved that you needed a key to use the elevator everytime!
Comment from Hotel Management
21 Oct 2024 by Paul Fitzgerald, Hotel Management
We greatly appreciate your fantastic review and rating! It’s a joy to know that our team made your stay enjoyable and that our property left such a positive impression. We believe in going the extra mile for our guests, and it’s wonderful to see that our efforts did not go unnoticed. We look forward to welcoming you back for yet another amazing visit!Regards, Paul Fitzgerald, Hotel Manager
by A verified traveler
Posted 14 Oct 2024
Husband wife and two Pugs. The restaurant and bar on premises was delicious as well. 10/10 would definitely stay here again.
Comment from Hotel Management
16 Oct 2024 by Paul Fitzgerald, Hotel Manager, Hotel Management
Thank you for taking the time to rate us so highly! We're thrilled that you had a memorable stay with us and that our great location added to your experience. We believe that a prime location enhances the overall enjoyment of a stay, and we're pleased that you found ours convenient. We can't wait to welcome you back to experience our wonderful location again soon!Regards, Paul Fitzgerald, Hotel Manager (Human Written)
