Ratings based on 985 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
by A verified traveler
Posted 16 Nov 2024
The frig in the room did not work!!! Unable to get heat the first morning, and it was 62 degrees. We called the front desk, and they had someone come up immediately. He repaired the heat while we were out. Room was very clean, and very towels!!!
by A verified traveler
Posted 16 Nov 2024
It was very spacious but didn’t have a refrigerator or microwave inside the room which was inconvenient although microwaves were on certain floors. I would definitely stay there again.
Comment from Hotel Management
20 Nov 2024 by Property Management , Hotel Management
Thank you for sharing your feedback with us Marshalle! While we're disappointed there were some issues with your stay, we are glad to have you as an advocate of our hotel. We truly appreciate your comments as we're always looking for opportunities to improve our guest experience. We hope to welcome you back to soon!
by A verified traveler
Posted 11 Nov 2024
The place was clean but the beds were very stiff.
Comment from Hotel Management
13 Nov 2024 by Property Management , Hotel Management
Thank you for posting your feedback from your visit with us. We are delighted to have welcomed you as our guest, and are grateful to hear that you enjoyed your overall visit. We truly appreciate all of the comments you've shared as well, as we are always looking for opportunities to improve. We hope you will consider staying with us again in the future.
by A verified traveler
Posted 9 Nov 2024
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Property Management , Hotel Management
Thank you for taking the time to rate our property. We would like to apologize for not exceeding your expectations. We hope that you’ll give us a second chance in the future to provide you with a better experience.
by A verified traveler
Posted 28 Oct 2024
Good location and comfy bed. Our room appeared to be updated with some potentially nice features, but it was poorly executed, specifically the bathroom: the shower head was really low (okay for me but not for 6 foot husband), the sliding door was broken/off slider, the shower handle was installed backwards, the vanity lighting was so dim and the shower light wouldn’t turn off, ever. Meh experience.
Comment from Hotel Management
13 Nov 2024 by Property Management , Hotel Management
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.
by A verified traveler from East Greenwich
Posted 28 Oct 2024
For my purposes, the location was outstanding. Upon arrival, we were notified that we were upgraded, and it was an awesome room. I will be returning there upon my next visit,
Comment from Hotel Management
14 Nov 2024 by Property Management , Hotel Management
Thank you for sharing your experience with us and with your fellow travelers! We truly appreciate your feedback and are elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!
by A verified traveler
Posted 28 Oct 2024
The proprty has hidden charges which they disclose only a day before check in. I would have pickked other properties over this at same overall rate
Comment from Hotel Management
13 Nov 2024 by Property Management , Hotel Management
Thank you for your review. We are sorry to hear that we failed to meet your expectations during your recent stay. We truly appreciate your feedback as we are always looking for opportunities to improve. We hope to have the chance to welcome you back in the future for a more enjoyable stay.
by A verified traveler
Posted 26 Oct 2024
Standard hotel at a hugely inflated price. You're paying for location. Scuffed room doors, tacky hallways, 1970s bathtub with dodgy shower curtains ...good enough, and it would have been a good value at half price.
Comment from Hotel Management
14 Nov 2024 by Property Management , Hotel Management
Thank you for taking the time to share your feedback with us, Satya. We are sorry to hear that you were not fully satisfied with your overall stay with us and would like to apologize for not exceeding your expectations. We hope you will consider staying with us in the future.
