Ratings based on 2,139 Verified Reviews
4.5 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
26 Nov 2024 by JDM, Hotel Management
Thank you for your rating.,
by A verified traveler
Posted 26 Nov 2024
Good location for an event at Rogers Arena. Great staff, lots of restaurants nearby.
Comment from Hotel Management
26 Nov 2024 by JDM, Hotel Management
Thank you for all your comments and ratting of your stay with us.
by A verified traveler
Posted 25 Nov 2024
The character of the building
Comment from Hotel Management
25 Nov 2024 by JDM, Hotel Management
Thank you for your comment and rating your stay with us.
by A verified traveler
Posted 25 Nov 2024
Great location and friendly staff. Always great experience everytime we come over Vancouver.
Comment from Hotel Management
26 Nov 2024 by JDM, Hotel Management
Thank you for all your feedback. Good to hear that our team treated you well.
by A verified traveler
Posted 24 Nov 2024
If you book through Expedia you don’t get the continental breakfast but there’s enough restaurants close by to eat at.
Comment from Hotel Management
25 Nov 2024 by JDM, Hotel Management
Thank you for your feedback and rating. With regard to the continental buffet breakfast, it can be purchased separately at the.. Sorry that we did not make that clear to you.
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
24 Nov 2024 by JDM, Hotel Management
Thank you for your rating of your stay.
by A verified traveler
Posted 24 Nov 2024
Been returning to hotel for many year, property is old and worn needs renovations and up dates. Tv selection was poor. Location is what keeps me coming back but for the cost it is becoming less of an option. Staff is great.
Comment from Hotel Management
24 Nov 2024 by JDM, Hotel Management
Thank you for taking the time to mention our team. With regard to the TV's we are in the process of replacing all 500 TV's which will give us better TV selection.
by A verified traveler
Posted 24 Nov 2024
Great location, room was spacious, staff was friendly and helpful. Lots of food options around and shopping.
Comment from Hotel Management
25 Nov 2024 by JDM, Hotel Management
Thank you for all your comments, especially about our team.
by A verified traveler
Posted 24 Nov 2024
Great location. Suite had great layout and very comfortable bed. Enjoyed the sauna and pool which were super clean. Staff were exceptionally helpful and friendly.
Comment from Hotel Management
24 Nov 2024 by JDM, Hotel Management
Thank you for your comments especially about our team.
by A verified traveler
Posted 24 Nov 2024
Dont have a problem with the hotel have a problem with expedia booked the wrong time and i cant cancel
Comment from Hotel Management
24 Nov 2024 by JDM, Hotel Management
Sorry about the issue with Expedia.
