Ratings based on 38 Verified Reviews
3.9 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Saratoga
Posted 10 Jul 2024
We request non smoking room.
But they assigned a bad smell smoking room to us.
And said no room to change.
by A verified traveler
Posted 4 Apr 2024 on Hotels
by A verified traveler
Posted 23 Nov 2023
by A verified traveler
Posted 26 Jun 2023 on Orbitz
The hotel does not have good communication with Orbitz. I had booked and a confirmation from Orbitz. However when I showed up, the hotel was full. They did find a neighboring hotel. My advice is call the hotel after booking to insure you have a room.
by A verified traveler from Nepal
Posted 5 Nov 2019
Room heating and cleanliness.
Not enough drinking water.
Comment from Hotel Management
5 Nov 2019 by Hotel management, Hotel Management
Dear Mr. Birendra, We would like to personally thank you for choosing "Puma - Imperial" hotel on your recent trip in UB. We hope you really enjoyed your stay in our hotel and our staff and services fully met your expectation. We are deeply appreciated for your kind review and supporting with high review. We really hope to see you again soon.
by A verified traveler
Posted 14 Sep 2019 on Travelocity
by A verified traveler
Posted 31 Aug 2019 on Hotels
Nice location, rooms food staff and overall positive experience. Some aspects can be improved of course, such is food variety but having in mind the pricing I believe it is a very good overall balance
by A verified traveler from Chicago
Posted 17 Aug 2019
They put us up in a different hotel that wasn’t the greatest
by A verified traveler
Posted 5 Aug 2019
Although there were a few technical difficulties with my room when I checked in, the staff moved me to a new room and did their best to make me feel comfortable. I appreciate the hospitality of the management and the staff. Also, breakfast and location are great!
by A verified traveler
Posted 9 Jul 2019 on Hotels
