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Puma Imperial Hotel

3.5 star property
Experience Mongolian hospitality in the heart of Ulaanbaatar. Savor local flavors at one of our on-site restaurants or get insider tips from our helpful concierge.

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Photo gallery for Puma Imperial Hotel

Concierge desk
2 restaurants, breakfast, lunch, dinner served; Mongolian cuisine
Front of property
In-room safe, desk, blackout drapes, iron/ironing board
2 restaurants, breakfast, lunch, dinner served; Mongolian cuisine

Reviews

7.4 out of 10
Good

Popular amenities

  • Breakfast available
  • Room service
  • Housekeeping
  • Air conditioning
  • Parking included
  • Laundry

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Semi Deluxe Suite

In-room safe, desk, blackout drapes, iron/ironing board

Semi Deluxe Suite

Highlights

Air conditioning
Heating
Flat-screen TV
Blackout drapes/curtains
Shower/tub combination
Bathrobes
Hair dryer
Private bathroom
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Standard Twin Room

Highlights

Air conditioning
Heating
Flat-screen TV
Blackout drapes/curtains
Shower/tub combination
Bathrobes
Hair dryer
Private bathroom
  • 20 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Standard Double Room

In-room safe, desk, blackout drapes, iron/ironing board

Standard Double Room

Highlights

Air conditioning
Heating
Flat-screen TV
Blackout drapes/curtains
Shower/tub combination
Bathrobes
Hair dryer
Private bathroom
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Map
University Street, Sukhbaatar Square, Ulaanbaatar, 210646

What's nearby

  • National University of Mongolia - 3 min walk
  • Sükhbaatar Square - 3 min walk
  • Government Palace - 5 min walk
  • Mongolian Natural History Museum - 5 min walk
  • National Museum of Mongolia - 7 min walk

Getting around

  • Ulaanbaatar Station - 16 min drive
  • Ulaanbaatar (UBN-Chinggis Khaan Intl.) - 62 min drive

Restaurants

  • ‪Modern Nomads - 2 restaurant - ‬6 min walk
  • ‪Caffe Bene Galleria - ‬1 min walk
  • ‪Nagomi - ‬5 min walk
  • ‪Little Sheep Mongolian Hot Pot - ‬6 min walk
  • ‪The Bull - ‬3 min walk

About this property

Puma Imperial Hotel

Hotel located in Downtown Ulaanbaatar
Take advantage of a coffee shop/cafe, dry cleaning/laundry services, and a 24-hour business center at Puma Imperial Hotel. At the two on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and Mongolian cuisine. Stay connected with free in-room WiFi.
Additional perks include:
  • Free self parking
  • Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and a front-desk safe
  • A porter/bellhop, tour/ticket assistance, and smoke-free premises
Room features
All guestrooms at Puma Imperial Hotel boast comforts such as air conditioning and bathrobes, in addition to amenities like free WiFi and safes.
Extra amenities include:
  • Bathrooms with shower/tub combinations and free toiletries
  • Flat-screen TVs with cable channels
  • Electric kettles, heating, and daily housekeeping

Languages

English, Mongolian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 9:00 AM to 9:00 PM at scheduled times
  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; USD 11 for adults and USD 11 for children
  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Delhi Darbar
  • Puma
  • Puma Cafe

Family friendly

  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 1,938 square feet of conference space
  • 2 meeting rooms
  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • No elevator

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Electric kettle
  • Limited room service

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 30 per stay
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 11 for adults and USD 11 for children
  • Airport shuttle fee: USD 19 per person (one-way)
  • Rollaway bed fee: USD 30 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

This property does not have elevators

Property is also known as

PUMA IMPERIAL HOTEL Ulaanbaatar
PUMA IMPERIAL Ulaanbaatar
PUMA IMPERIAL
PUMA IMPERIAL HOTEL Hotel
PUMA IMPERIAL HOTEL Ulaanbaatar
PUMA IMPERIAL HOTEL Hotel Ulaanbaatar

Frequently asked questions

Is Puma Imperial Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Puma Imperial Hotel?

Self parking is free at this property.

What time is check-in at Puma Imperial Hotel?

Check-in start time: 2 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Puma Imperial Hotel?

Check-out is at noon.

Does Puma Imperial Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 9:00 AM–9:00 PM at scheduled times. A fee of USD 19 per person applies.

Where is Puma Imperial Hotel located?

Located in Downtown Ulaanbaatar, this hotel is steps from National University of Mongolia and Government Palace Garden. Sükhbaatar Square and Sukhbaatar Square are also within 5 minutes.

Puma Imperial Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 13 out of 43 reviews
Rating 8 - Good. 16 out of 43 reviews
Rating 6 - Okay. 4 out of 43 reviews
Rating 4 - Poor. 8 out of 43 reviews
Rating 2 - Terrible. 2 out of 43 reviews

8.0/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Yestin

Helpful, great facilities, great breakfast. Good location
Stayed 1 night in Sep 2024

8/10 Good

Verified traveler

Nice hotel within walking distance of a lot of shopping, dining, and cultural attractions. Very helpful staff.
Stayed 2 nights in Jun 2024

10/10 Excellent

Verified traveler

Just live here many times. Everything is good. But the WiFi needs to be updated.
Stayed 5 nights in May 2024

4/10 Poor

Wen-Jung

Liked: Cleanliness, property conditions & facilities
We request non smoking room. But they assigned a bad smell smoking room to us. And said no room to change.
Stayed 1 night in Jul 2024

2/10 Terrible

Randall

The hotel does not have good communication with Orbitz. I had booked and a confirmation from Orbitz. However when I showed up, the hotel was full. They did find a neighboring hotel. My advice is call the hotel after booking to insure you have a room.
Stayed 1 night in Jun 2023

10/10 Excellent

RAFAEL MATÍAS

Un buen hotel en el centro de Ulán Bator
Perfectamente ubicado en el centro de Ulaanbaatar, personal amable y eficiente, instalaciones adecuadas, cafetería agradable a precios razonables. El desayuno un poco flojo, pero es una muy buena opción en la capital de Mongolia.
Stayed 5 nights in Oct 2024

10/10 Excellent

Oliver

Stayed 5 nights in Sep 2024

4/10 Poor

KGII

Liked: Staff & service
나이트가 옆어있음. 잠을 못잠.
Stayed 3 nights in Sep 2024

4/10 Poor

Yasuko

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
２人泊なのに、水、バスローブがひとつずつしかないので電話して持ってきてもらった その間にTVがつかないし、コーヒーカップはあるのにコーヒーがないことも判明 TVは2人直しに来たけど、だめだね、だけで帰って行った、何それ？ コーヒーもない、と言われたけど、2泊目にはインスタントコーヒー，紅茶が補充されていた、あるんじゃない！ ランドリーバックも2日目にはあった シングルベッド２つの部屋だったが、一つは体重65キロの夫が寝返り打つとベッドが傾いてしまう最悪なものだった 朝食の始まると聞かされた時間に行くと、すでにたくさんの人が食事をしていて、おかずは補充されず、これまで見たことのない薄っぺらいオムレツに辟易
Stayed 2 nights in Jul 2024

10/10 Excellent

Chris

Stayed 1 night in Mar 2024

8/10 Good

EUN HANG

헬스장이 없고 조식이 아주 간단하다
Stayed 7 nights in Mar 2024

10/10 Excellent

Tserenpuntsag

Stayed 1 night in Nov 2023

10/10 Excellent

Efstratios

Stayed 2 nights in Apr 2023

8/10 Good

Lucas

Sehr gute Lage im Stadtzentrum beim Sukhbaatar-Platz. Läden und Restaurants fußläufig erreichbar.
Stayed 2 nights in Sep 2022

8/10 Good

Lucas

Gutes Mittelklassehotel. Entspannte Atmosphäre im Hotel, zurückhaltender, aber freundlicher Service.
Stayed 2 nights in Aug 2022

8/10 Good

Birendra, Nepal

Room heating and cleanliness. Not enough drinking water.
Stayed 4 nights in Oct 2019

4/10 Poor

HIROSHI, Yokohama JPN

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
ロケーションだけが売りのホテルでホテルの機能としては価格以下
Hotels.comで予約すると度々ある事だが、「予約されていません」というトラブルがある。 今回も予約されていないというトラブルがあり、予約番号を見せてもどうにもならず。しばし待たされ、ようやくチェックイン。 チェックアウトの時は「事前払いもされていない」という回答。 システムのもんだいなのか、ホテル側の問題なのか分からないが、こういう事がよくある。 部屋はまあまあだが、朝食が酷い。 水道水は茶色く濁っており、時々お湯が出ない。
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

비행기 시간이 매우 늦어서 걱정했는데, 체크인 잘 했고, 편안하게 잘 쉬다 갑니다
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveler

I booked three rooms in this hotel more than one month ago before we checked in. When we arrived at the hotel, there was only one room available in this hotel, and other two rooms were assigned to a neighboring hotel (which used to belong to Puma Imperial Hotel but recently transfered to other new hotel). Therefore, we split to rooms in different hotels. We are satisfied with either of these hotels, but our only dissatisfaction is that we have to go over to the other hotel for each breakfast.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveler

칭기스칸 광장 옆 좋은 위치의 가성비 좋은 호텔
중심가에 위치하여 걸어서 업무 쇼핑 외식이 매우편리...가급적 일찍 체크인하길 권장...예약해도 오버부킹하는지 늦게 오면 다른 호텔로 보냄. 청결하고 스탭은 매우 친절..조식도 괜찮음..예약한 객실만 제대로 준다는 보장이 있으면 다시 찾을 의향있음
Stayed 5 nights in Aug 2019

8/10 Good

Gorancho

Nice location, rooms food staff and overall positive experience. Some aspects can be improved of course, such is food variety but having in mind the pricing I believe it is a very good overall balance
Stayed 5 nights in Aug 2019

2/10 Terrible

Changmin

Disliked: Staff & service
추천하지 않습니다.
방3개를 예약을 했지만 밤에 도착하니 방이 없다고 하더군요. 늦은밤에 너무 황당했어요. 결국 다른곳을 다시 찾아서 가야했어요. 그리고 취소도 바로 안되서 서울과 다음날 통화해서 호텔측과 확인후에 취소해준다고 하더군요.
Stayed 2 nights in Aug 2019

4/10 Poor

Anna, Chicago

Liked: Staff & service
They put us up in a different hotel that wasn’t the greatest
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Although there were a few technical difficulties with my room when I checked in, the staff moved me to a new room and did their best to make me feel comfortable. I appreciate the hospitality of the management and the staff. Also, breakfast and location are great!
Stayed 1 night in Aug 2019