Ratings based on 388 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Sep 2024
I was traveling to Toronto for a conference and this property was in a great location - close to Union station and the conference center. The apartment itself was overall comfortable and was sufficient for the two days I was there. However, in the main bedroom, the wallpaper is peeling off. The microwave door handle was broken and the microwave did not work. Also, the check-in process was not ideal. You HAVE to follow someone into the elevators to get the elevators to work, as you need to key fob to operate the elevators and you don't get the key fob until you enter the room. This was a bit of a problem as my flight was delayed and I got to the property pretty late, so I had to wait for a bit for someone to come into the elevator so I could get to my room. One last thing, the locking instructions for the door that I was originally provided were incorrect so I had to contact the company to get locking instructions. Pros: the company was excellent at communication and were quick to respond when I contacted them.
by A verified traveler
Posted 26 Sep 2024
Loved the view
by A verified traveler
Posted 6 Sep 2024
Comment from Hotel Management
10 Sep 2024 by Kevin, Hotel Management
Dear Annette, thank you for taking time to rate our services. We forwarded your critique to the management team so that the unit can be improved upon. Thank you for staying wiht us.Kind regards, Kevin. Globalstay team.
by A verified traveler
Posted 19 Aug 2024
Comment from Hotel Management
20 Aug 2024 by Kevin, Hotel Management
Dear Amanda, thank you for rating our services. It was a pleasure hosting you. We hope to accommodate you again!Kind regards, Kevin. Globalstay team.
by A verified traveler from London
Posted 6 Aug 2024
One of the worst stays! First, it is difficult to get through to anyone when calling. Showed up and a/c didn’t work and spent entire time on phone trying to get someone to help and nobody could help. Told them just get us a fan and they couldn't even do that! We were almost late for our show from trying to get someone to deal with the issue. Bedroom window knob was broke off so couldn’t open window. Ceiling in room was peeling off, headboard of bed was filthy. Kitchen floor was apart in places. I will NEVER book with Globalstay again for the fact that they couldn’t even deal with our main issue. When you pay that much for a 18 hour stay, it should at least be comfortable...what a disgrace!!!
Comment from Hotel Management
7 Aug 2024 by Kevin, Hotel Management
Dear Tracey, thank you for taking time to write a detailed feedback. We apologize for the inconveniences you encountered. Unfortunately, our representative could not arrive to you on that day. Our management team has inspected the unit and closed it for repair works. Thank you for staying with us.Kind regards, Kevin. Globalstay team.
by A verified traveler
Posted 25 Jun 2024 on Hotels
Comment from Hotel Management
28 Jun 2024 by Kevin, Hotel Management
Dear Pattie, thank you for leaving a review. We are happy to know you had a great experience staying with us! Thank you for choosing our services, and we hope to accommodate you again!
by A verified traveler
Posted 25 Jun 2024
Wasn’t aware I was going to be as high up as I was
Comment from Hotel Management
28 Jun 2024 by Kevin, Hotel Management
Dear Dan, thank you for review. We are glad you enjoyed our apartment. Thank you for staying with us!Kind regards, Kevin. Globalstay team.
by A verified traveler
Posted 21 Jun 2024
Positives:
The apartment was in a brilliant location for access to the waterfront and the subway.
Negatives:
Internet would keep dropping if not in main sitting area, apartment was clean and tidy, but could do with some touch up
As i only used the apartment to sleep in then would recommend to anyone for the location and ease of access to the city.
Would definitely stay there again
Comment from Hotel Management
28 Jun 2024 by Kevin, Hotel Management
Dear Alun, thank you for leaving a review. We are happy to know you found our apartment to your liking and enjoyed provided amenities with the beautiful location. It was a pleasure hosting you and we hope to accommodate you again!Kind regards, Kevin. Globalstay team.
by A verified traveler
Posted 18 Jun 2024
Location was great. Property needed some maintenance.
Comment from Hotel Management
20 Jun 2024 by Kevin, Hotel Management
Dear Shavonne, thank you for leaving a review on your stay. It was a pleasure hosting you and we are happy that you enjoyed our wonderful location! We hope to accommodate you again!Kind regards, Kevin. Globalstay team.
by A verified traveler
Set aside a lot of time to get checked on.
Posted 11 Jun 2024 on HotelsGetting a key was really poor, the room was clean but really basic, I wouldn’t stay here again. Also had to email a phot of myself and a picture of myself with ID which I think is a bad business practice.
Comment from Hotel Management
20 Jun 2024 by Kevin, Hotel Management
Dear Jay, thank you for leaving feedback on your stay. We apologize for the inconveniences. requirements for self check-in are stated on the listing page and are visible prior to making a reservation. Thank you for staying with us.
