Ratings based on 218 Verified Reviews
3.9 Room cleanliness
4.3 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Sep 2024
by A verified traveler
Posted 24 Sep 2024
I got scammed out of my money and had to sleep out side
Comment from Hotel Management
26 Sep 2024 by Kevin, Hotel Management
Dear Hailey, thank you for feedback. We would like to point out that we have made multiple attempts to contact you. Once you gave us your email we sent you a message with requirements for the self check-in procedure. And since then you never responded again. Because requirements, that are also stated on the listing page, we could not have provided you with check-in instructions.Regards, Kevin. Globalstay team.
by A verified traveler
Posted 12 Sep 2024
Great location. Walking distance to key areas. Unit was small but sufficient. Parking and building entrance/elevator a bit tricky!
Comment from Hotel Management
17 Sep 2024 by Kevin, Hotel Management
Dear Wendy, thank you for leaving a review. We are happy that you had a wonderful experience staying with us! It was a pleasure hosting you. We hope to accommodate you again!
by A verified traveler
Posted 7 Sep 2024
The place was very well located. Is not functional for 5 adults. The room does not have any privacy. Is missing decor. Bathroom shower curtains needs to be update. Room has a curtain for the closet. It needs a bit of care. I
Comment from Hotel Management
10 Sep 2024 by Kevin, Hotel Management
Dear Andreina, thank you for writing a review. We are happy that you enjoyed our conveneint location. We apologize for the inconveniences. Our management team has inspected the unit and made adjustments to improve it's condition. Thank you for staying with us.Kind regards, Kevin. Globalstay team.
by A verified traveler from Calgary
Posted 27 Aug 2024
Comment from Hotel Management
3 Sep 2024 by Kevin, Hotel Management
Dear Cherylynn, thank you for leaving a review. We are happy to know you had a delightful experience staying with us! It was a pleasure hosting you. We hope to accommodate you again!
by A verified traveler
Posted 24 Aug 2024
Very convenient for downtown locations - such as rogers center or the aquarium/CN tower. Very convenient for public transportation. Difficult check in as need the fob to get up the elevator but did not have the fob as it was in the room. Had to ask multiple people to help us prior to gaining entry to our floor - Did go up all the stairs but only unlocked at level 10 and room was level 12. Room as also not the same as pictured in the Advertisement however was just as nice just not the same furniture / balcony different then pictured. Not fully equipped for cooking meals - no pans, no oven mitts, no strainer.. pot was dirty/burnt therefore unable to be used. Also found it odd that there was laundry in dryer when we arrived.. I had to fold this and put this away, could have left it there but wanted to use the amenities. Only 2 laundry pods as well therefore had to purchase some.
Comment from Hotel Management
26 Aug 2024 by Kevin, Hotel Management
Dear Deanne, thank you for taking time to leave a detailed feedback on your stay. We are glad to know you enjoyed our convenient location. We apologize for inconveniences you encountered. We forwarded your critique to the management team to inspect and make adjustments. Thank you for staying with us.Kind regards, Kevin. Globalstay team.
by A verified traveler
Posted 22 Aug 2024
One of the two toilets was broken and upon repeated requests wasnt fixed.
Highly inconvenient
Comment from Hotel Management
26 Aug 2024 by Kevin, Hotel Management
Dear Rony, thank you for leaving feedback. We apologize for inconveniences. Unfortunately, our representative could not have arrived during your stay. Thank you for staying with us.kind regards, Kevin. Globalstay team.
by A verified traveler
Posted 22 Aug 2024
Comment from Hotel Management
26 Aug 2024 by Kevin, Hotel Management
Dear Elaine, thank you for rating our services. We apologize that your expectations were not met. We note your critique and suggestions to improve quality of our services. Thank you for staying with us.Kind regards, Kevin. Globalstay team.
by A verified traveler
Posted 21 Aug 2024
Location
Comment from Hotel Management
26 Aug 2024 by Kevin, Hotel Management
Dear Jamie, thank you for a review. We are happy to know you had a wonderful time staying with us and enjoyed our beautiful location! It was a pleasure hosting you. We hope to accommodate you again!Kind regards, Kevin. Globalstay team.
by A verified traveler
Posted 20 Aug 2024
It was close to Tim Horton's but it was more than a 7 minute walk to the Rogers I didnt like that thsrewas wet rowels ha gung in the bedroom closet whe there is a wasger o site.centre.
Comment from Hotel Management
26 Aug 2024 by Kevin, Hotel Management
Dear Mary, thank you for leaving feedback. We are glad to know you enjoyed our convenient location. The towels were left in a closet by cleaning team to dry faster. Thank you for choosing our cervices.Kind regards, Kevin. Globalstay team.
