Ratings based on 1,432 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2024
Comment from Hotel Management
3 Dec 2024 by Ciaran , Hotel Management
Dear Alexandra,Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Yours sincerely Ciaran ODwyerGuest Relations Manager
by A verified traveler
Posted 3 Dec 2024
Enjoyed our stay
Comment from Hotel Management
3 Dec 2024 by Ciaran , Hotel Management
Dear Mark, Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Yours sincerely Ciaran ODwyerGuest Relations Manager
by A verified traveler
Posted 1 Dec 2024
The carpeted room. Take out the carpeting.
Comment from Hotel Management
2 Dec 2024 by Michael Kashan, Hotel Management
Good Morning Leonard,Thank you so much for choosing The Intercontinental Toronto Centre for your recent stay.We are thrilled to hear you enjoyed your full experience with us. Thank you for your feedback regarding the carpet. We will absolutely keep that in mind during our next renovations. We hope to have the pleasure of welcoming you back in the near future.Have a wonderful day.Kind Regards,Michael KashanFront Office Manager
by A verified traveler
Posted 1 Dec 2024
It is a very nice hotel in a great location right in Downtown Toronto!
Comment from Hotel Management
2 Dec 2024 by Michael Kashan, Hotel Management
Good Morning Zoran,Thank you so much for choosing The Intercontinental Toronto Centre for your recent stay.We are thrilled to hear you enjoyed your full experience with us.We hope to have the pleasure of welcoming you back in the near future.Have a wonderful day.Kind Regards,Michael KashanFront Office Manager
by A verified traveler
Posted 30 Nov 2024
Comment from Hotel Management
1 Dec 2024 by Aranza - Guest Services Manager, Hotel Management
Dear Lisa,Thank you for taking the time to leave a review. Your feedback is very much valued and is important to us. However, I am disappointed to see that you did not have an entirely positive experience during your recent stay with us. I would be most grateful if you could share further information on your stay with us. It is only through receiving and acting on valuable feedback such as yours, that we can endeavor to make the necessary changes to further enhance the hotel’s service delivery. Please accept our apologies for the shortfall in service and for failing to meet your expectations on this occasion. Thank you once again for your feedback. I look forward to your response.Yours sincerely Aranza EscotoverriGuest Services Manager
by A verified traveler
Posted 28 Nov 2024
Very accommodating staff - they allowed us to check in a couple hours earlier once our room was available. Lobby is very spacious and very nice. Room was very clean with most that you'll need for a stay, aside from a microwave. Location is superb - walking distance to major attractions like the CN tower, aquarium and Rogers to name a few.
Comment from Hotel Management
28 Nov 2024 by Ciaran , Hotel Management
Dear Marjorie,Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Yours sincerely Ciaran O'DwyerGuest Relations Manager
by A verified traveler
Posted 26 Nov 2024
Room was great. Staff is welcoming, friendly and approachable.
Comment from Hotel Management
27 Nov 2024 by Ciaran , Hotel Management
Dear Craig, Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Yours sincerely Ciaran O'DwyerGuest Relations Manager
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Zelaikha Rahimi, Hotel Management
Dear Andrew, Thank you so much for choosing The Intercontinental Toronto Centre for your recent stay.We are thrilled to hear you enjoyed your full experience with us, especially the wonderful service you received by Victoria.We hope to have the pleasure of welcoming you back in the near future.Have a wonderful day.Kind Regards,Zelaikha RahimiAssistant Front Office Manager
by A verified traveler from Homestead
Posted 25 Nov 2024
Wonderful service from all the staff. Location is excellent , walkable to all the main areas .
Comment from Hotel Management
26 Nov 2024 by Ciaran , Hotel Management
Dear Zoraida,Thank you for taking the time to share your experience of your stay at Intercontinental Toronto Centre. It means so much to the entire hotel team to know that our guests enjoyed their stay and that their efforts have been acknowledged. Thank you for choosing Intercontinental Toronto Centre and we look forward to having the pleasure of welcoming you back in the near future. Yours sincerely Ciaran O'Dwyer Guest Relations Manager
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Michael Kashan, Hotel Management
Good Morning Sandra,Thank you so much for choosing The Intercontinental Toronto Centre for your recent stay.We are thrilled to hear you enjoyed your full experience with us.We hope to have the pleasure of welcoming you back in the near future.Have a wonderful day.Kind Regards,Michael KashanFront Office Manager
