Ratings based on 986 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from North Las Vegas
Posted 27 Nov 2024
Cuartos muy ruidosos se escuchan el los aires acondicionados cuando prenden y eso que estuve en el piso 7
by A verified traveler
Posted 27 Nov 2024
Clean, comfortable rooms. The rooms are spacious and provide all the necessary facilities.
by A verified traveler
Posted 26 Nov 2024
They only offer valet parking. No self parking.
by A verified traveler
Posted 16 Nov 2024
The bedroom ,ac if need some up
Comment from Hotel Management
19 Nov 2024 by Colmenares, Hotel Management
Dear Ramón, we appreciate the time that you have to send us your comments, well take corrective actions respect A/C we hope to have the opportunity to serve you again in the futureSincerellyJosé Enrique Colmenares AlcocerOperations Director
by A verified traveler
Posted 15 Nov 2024
Very. Nice staff. Great food. Good shape. Well
maintained.
Comment from Hotel Management
19 Nov 2024 by Colmenares, Hotel Management
Dear Barry, we thank you for your time to send us your comments about our service, we hope to have the opportunity to serve you again in your next stay in TijuanaSincerelly José Enrique Colmenares AlcocerOperations Director
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
26 Oct 2024 by Colmenares, Hotel Management
Estimada Jaqueline agradecemos el tiempo que se ha tomado en enviarnos sus comentarios, y esperamos tener la oportunidad de volver a servirle en un futuroSinceramenteJosé enrique Colmenares AlcocerDirector de Operaciones
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
24 Oct 2024 by Colmenares, Hotel Management
Sentimos mucho que su estancia no haya sido de su agrado, nos gustaría nos diera detalles mas específicos para tomar medidas correctivas al respecto, mi correo es operaciones@hotelpalacioazteca.com
by A verified traveler
Posted 21 Oct 2024
Good
Comment from Hotel Management
21 Oct 2024 by Colmenares, Hotel Management
Dear Guest, we appreciate the time that you spend to send us your coalificatión about our service, we hope to have the opportunity to serve you again in the futureSicncerelyJosé Enrique Colmenares AlcocerOperations Director
by A verified traveler
Posted 12 Oct 2024
Comment from Hotel Management
12 Oct 2024 by Colmenares, Hotel Management
Estimado Cesar, agradecemos el tiempo que se ha tomado en enviarnos su calificación acerca de nuestro servicio, esperamos tener la oportunidad de volver a servirle en un futuroSinceramenteJosé Enrique Colmenares AlcocerDirector de Operaciones
by A verified traveler
Posted 12 Oct 2024
Staff was very friendly and helpful. They allowed my family to come visit and hang out at the pool site without charging. We had a great time!
Comment from Hotel Management
12 Oct 2024 by Colmenares, Hotel Management
Dear Sofia, we appreciate the feedback about our service, We hope to have the opportunity to serve you again in the futureSincerelyJosé Enrique Colmenares AlcocerOperations Director
