Ratings based on 985 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Great service and are pet friendly
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Francisco Bautista Plascencia Gerente Operativo, Hotel Management
Estimado Sr. Robertoprimero que nada muchas gracias por su preferencia para nosotros es muy importante conocer la experiencia de nuestros huéspedes. Muchas gracias por su preferencia y lo esperamos en su próxima visita.
by A verified traveler
Posted 17 Nov 2024
Our room sticks like sewer very strong and some time like some body it was cooking with hot oil, our room it was in the 8th floor.
Comment from Hotel Management
23 Nov 2024 by Francisco Bautista Plascencia Gerente Operativo, Hotel Management
Dear DianaFirst of all thank you for your time for us is very important to know the experience of our guests. We will notice de department of maintenance about your review we apologies for the inconvenience. We hope to see you soon.
by A verified traveler
Posted 17 Nov 2024
I arrived to the hotel at around 6:30pm. Thought i was just going to walk up to the counter to check in. But there was about 6 people waiting to ck in in front of me. There was only one person working the front desk. Then i specifically rented from is this hotel because they advertise rooms w wheelchair access as my mom is in a wheelchair. But when we arrived to our room had no such accommodations. I rented two rooms one for my mom and the other for my husband and I. When we finally arrived to our room the TV did not work and took about 20 mins for someone to come up to help us fix the TV. Even my mom said she did not like the hotel. So we will definitely not return here again.
Comment from Hotel Management
23 Nov 2024 by Francisco Bautista Plascencia Gerente Operativo, Hotel Management
Dear ClaudiaFirst of all thank you for your time for us is very important to know the experience of our guests. We will notice de department of maintenance, front desk and housekeeping ; about your review we apologies for the inconvenience. We hope to see you soon.
by A verified traveler
Posted 17 Nov 2024
Clean and nice view
Comment from Hotel Management
23 Nov 2024 by Francisco Bautista Plascencia Gerente Operativo, Hotel Management
Dear NormaFirst of all than you for your time ; for us is very important to know the experience of our guests. Thank you for your visit we hope to see you soon.Best Regards,
by A verified traveler
Posted 8 Nov 2024
Good hotel option but they could improve the cleanliness in the rooms. Shower had mold in the shower head.
Comment from Hotel Management
8 Nov 2024 by Francisco Bautista Plascencia Gerente Operativo, Hotel Management
Dear Mr. Roberto AntonioFirst of all than you for your time is very important to know the experience of our guest. Thank you for your visit and hope to see you soon in your next stay.Regards,
by A verified traveler
Posted 31 Oct 2024
Super nice and clean
Comment from Hotel Management
2 Nov 2024 by Francisco Bautista Plascencia Gerente Operativo, Hotel Management
Dear Mr. ValdemarFirst of all thank you for your time for us is very important to know the experience of our guests. Thank you for your preference and see you soon in your next visit.Best Regards,
by A verified traveler
Posted 26 Oct 2024
Super
Comment from Hotel Management
28 Oct 2024 by Francisco Bautista Plascencia Gerente Operativo, Hotel Management
Estimada Ivethprimero que nada muchas gracias por su tiempo para nosotros en Norte 19 lo más importante son nuestros huéspedes. Muchas gracias por su preferencia y la esperamos pronto.
by A verified traveler
Posted 25 Oct 2024
Me siento muy comfortable quedar me en este Hotel.
Comment from Hotel Management
26 Oct 2024 by Francisco Bautista Plascencia Gerente Operativo, Hotel Management
Estimado Mr. SandovalPrimero que nada muchas gracias por su tiempo; para nosotros en Norte 19 es muy importante conocer la experiencia. Muchas gracias por su preferencia lo esperamos pronto.
by A verified traveler from Las Vegas
Posted 25 Oct 2024
.
Comment from Hotel Management
26 Oct 2024 by Francisco Bautista Plascencia Gerente Operativo, Hotel Management
Mr. ZarganjFirst of all thank you for your time for us is very important to know the experience of our customers. Thank you for your preference. Best Regards,
