Ratings based on 981 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Sep 2024
There were cockroaches in my bathroom when I arrived.
Comment from Hotel Management
30 Sep 2024 by Customer Service , Hotel Management
Thank you for your feedback, Noah. We are sorry to hear about your experience with us. This is not the level of service that we aim to provide, and we are working with our team to ensure this does not happen again. We hope to have an opportunity to welcome you back again soon for an improved experience.
by A verified traveler
Posted 23 Sep 2024
loved being downtown and our room was on the 6th floor and over looked the pool
Comment from Hotel Management
24 Sep 2024 by Customer Service , Hotel Management
Thank you for your review, Michelle! We are thrilled to hear that you enjoyed our location and the view of the pool from your room. It was our pleasure to welcome you and we hope to do so again soon.
by A verified traveler
Posted 23 Sep 2024
I selected a room on 17 floor and received a room on the fourth floor. Valet was slow.
Comment from Hotel Management
23 Sep 2024 by Customer Service , Hotel Management
Thank you for your feedback, Kevin. We are sorry about the issues you experienced during your stay. This is not the level of service we aim to provide, and we encourage you to reach out to us so that we may be able to address your situation appropriately. We hope to have another opportunity to welcome you back and provide you with the excellent experience you deserve.
by A verified traveler
Posted 23 Sep 2024
Great stay. Thanks
Comment from Hotel Management
23 Sep 2024 by Customer Service , Hotel Management
Thank you for choosing us, Willington! We are thrilled to hear that you had a great experience. It was our pleasure to serve you and we hope to welcome you back again soon.
by A verified traveler
Posted 13 Sep 2024
Comment from Hotel Management
13 Sep 2024 by Customer Service , Hotel Management
Thank you for choosing us, Paul. We are glad to know that you enjoyed your overall stay and we hope to welcome you back again soon for an even better experience.
by A verified traveler
Posted 12 Sep 2024
Comment from Hotel Management
13 Sep 2024 by Customer Service , Hotel Management
Thank you for your rating, Wendy! We are glad to know that your overall stay was positive, and we hope to welcome you back again soon for an even better experience.
by A verified traveler
Posted 12 Sep 2024
Very good
Comment from Hotel Management
13 Sep 2024 by Customer Service , Hotel Management
Thank you for your review, Adley! We are thrilled to know that you enjoyed a very good stay. It was our pleasure to serve you and we hope to welcome you back again soon.
by A verified traveler
Posted 11 Sep 2024
Comment from Hotel Management
11 Sep 2024 by Customer Service , Hotel Management
Thank you for choosing us, Lisa! We are thrilled to know that you enjoyed your experience and we hope to welcome you back again soon for another wonderful experience.
by A verified traveler
Posted 10 Sep 2024
Comment from Hotel Management
10 Sep 2024 by Customer Service , Hotel Management
Thank you for your perfect rating, Haillie! We are thrilled to know that you enjoyed your stay, and we hope to welcome you back again soon for another wonderful experience.
by A verified traveler
Posted 9 Sep 2024
Comment from Hotel Management
9 Sep 2024 by Customer Service , Hotel Management
Thank you for your rating, Heather. We are glad to know that your overall stay was positive. We hope to have another opportunity to welcome you back again soon for a better experience.
