Ratings based on 1,159 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
I did not appreciate that since I was only staying overnight I was placed in a room in a corner that was dusty, smelled moldy, telephone had no cord to place calls as I wanted to report that the AC was not working properly.
Comment from Hotel Management
17 Nov 2024 by Customer Service , Hotel Management
Thank you for your review Jose! We apologize for the inconveniences encountered. We will be addressing these issues with our team to ensure we can handle these issues in the future. We hope to have the opportunity to welcome you again for the experience you deserve.
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Customer Service , Hotel Management
Thank you for your review Janel! We’re glad to know you enjoyed your stay, we hope to welcome you again soon for another great stay.
by A verified traveler
Posted 13 Nov 2024
nothing
Comment from Hotel Management
14 Nov 2024 by Customer Service , Hotel Management
Thank you for your review Robert! We’re glad to know you enjoyed your stay and we hope to welcome you in the future for another great stay.
by A verified traveler
Posted 12 Nov 2024
I love the room and service
Comment from Hotel Management
13 Nov 2024 by Customer Service , Hotel Management
Thank you for your positive feedback Cornell! We’re glad to know you enjoyed the room and our service. It was our pleasure to serve you and we hope to welcome you again soon for another great stay!
by A verified traveler
Posted 8 Nov 2024
Nice
Comment from Hotel Management
9 Nov 2024 by Customer Service , Hotel Management
Thank you for your feedback Joanna! We’re thrilled to know you enjoyed your stay and we hope to welcome you again in the future for an even better stay.
by A verified traveler from Stoneham
Posted 7 Nov 2024
The breakfast was much more than I expected. The omelets were the best I have had in a long time. I enjoyed the evening reception, nice touch. The staff were great. I don’t know if this is the norm but the water was not available in the lobby in the morning or evening.it is a great place to stay if you are ep.attending an event at the arena. It is practically right next door.the valet parking is a great be if it but at $42 it may have been a bit steep.
Comment from Hotel Management
8 Nov 2024 by Customer Service , Hotel Management
Thank you for your review Nancy! We’re delighted to hear you enjoyed our breakfast and our reception and our amazing staff. Thank you for your feedback, we will address this with our team to ensure better customer service moving forward. We appreciate your input and hope to improve for your next stay.
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
6 Nov 2024 by Customer Service , Hotel Management
Thank you for your 5 star review Nicole! We’re glad to know you enjoyed your stay and we hope to welcome you soon for another excellent stay.
by A verified traveler from Holliston
Posted 5 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Steve, Hotel Management
Thank you, Rhonda, for your review. And thank you for your 5-out-of-5 rating. We appreciate your business.
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Customer Service , Hotel Management
Thank you for your review Kimberly! We’re glad to know you enjoyed your stay and we hope to welcome you in the future for another excellent stay.
by A verified traveler
Posted 3 Nov 2024
Family friendly
Comment from Hotel Management
4 Nov 2024 by Steve, Hotel Management
Thank you, Todd, for the review. And thank you for the 5-out-of-5 rating.
