Ratings based on 1,878 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Sep 2024
Always a great stay at the Murano
by A verified traveler
Posted 27 Sep 2024
Room was clean and spacious.
by A verified traveler
Posted 27 Sep 2024
Beautiful hotel located walking distance to Museum of Glass, Chihuly Bridge and Tacoma Art Museum. Convention Center is only a block away. My room had a view of Mount Rainier. The bar was lively in the evening and had multiple seating options. Room was very clean, though it did show some signs of wear. Would definitely stay here again!
Comment from Hotel Management
27 Sep 2024 by murano, Hotel Management
Thank you very much for the feedback! We hope to see you next time your travels bring you to Tacoma.Murano Team
by A verified traveler
Posted 26 Sep 2024
Comment from Hotel Management
27 Sep 2024 by murano, Hotel Management
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.
by A verified traveler
Posted 25 Sep 2024
Comment from Hotel Management
26 Sep 2024 by murano, Hotel Management
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.
by A verified traveler
Posted 24 Sep 2024
It was old and bit more rundown than I expected
Comment from Hotel Management
26 Sep 2024 by murano, Hotel Management
Thank you for taking the time share your feedback with us. I would like to apologize for your experience, and I want you to know that your stay was not indicative of the type of service we pride ourselves on here at the Murano. Our team is addressing the issues you mentioned in your review. I hope that you can come to find this as a onetime occurrence and will consider staying with us again in the future.Sincerely, Murano Team.
by A verified traveler
Posted 24 Sep 2024
It’s a nice place for art. But the day of the system was really lagging and cause problems the sink in the room was always clogged
Comment from Hotel Management
26 Sep 2024 by murano, Hotel Management
Thank you for taking the time share your feedback with us. I would like to apologize for your experience, and I want you to know that your stay was not indicative of the type of service we pride ourselves on here at the Murano. Our team is addressing the issues you mentioned in your review. I hope that you can come to find this as a onetime occurrence and will consider staying with us again in the future.Sincerely, Murano Team.
by A verified traveler
Posted 24 Sep 2024
I stayed in a Deluxe one king bed room. It was for one night but I arrived at 4pm. The room was small, the bed was so heavily used that the pit in the center of the bed was significant enough to give me back pain and force me to sleep near the edges. The bar was closed the entire time I was there. Parking isn't complimentary with your stay, it's an extra 26 dollars for overnight parking. There are better rooms with better beds and complimentary parking. Look elsewhere.
Comment from Hotel Management
26 Sep 2024 by murano, Hotel Management
Thank you for taking the time share your feedback with us. I would like to apologize for your experience, and I want you to know that your stay was not indicative of the type of service we pride ourselves on here at the Murano. Our team is addressing the issues you mentioned in your review. I hope that you can come to find this as a onetime occurrence and will consider staying with us again in the future.Sincerely, Murano Team.
by A verified traveler
Posted 24 Sep 2024
Great room and an amazing bed - would definitely stay again!
Comment from Hotel Management
26 Sep 2024 by murano, Hotel Management
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.
by A verified traveler
Posted 23 Sep 2024
Comment from Hotel Management
26 Sep 2024 by murano, Hotel Management
I would like to apologize for the experience you had in our hotel. We appreciate your feedback and concerns and will make sure it will never happen again.Sincere Apologies, Murano Team.
