Ratings based on 973 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
27 Nov 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A verified traveler
Posted 22 Nov 2024
This motel needs some love. I ended up here by accident. I meant to choose the Ruby River motel, which I stayed at a few months ago. I was told this one is owned by the same company. NO comparison. I will NOT make the same mistake again.
Comment from Hotel Management
27 Nov 2024 by Customer Care Team, Hotel Management
Hello Pat,I'm truly sorry to hear your recent stay didn't meet expectations. While we're part of a family of sister brands, each property has its own unique character. I understand your disappointment, and please know this experience seems unusual for us.Our housekeeping team follows thorough protocols to prepare each room to our high standards, which makes your feedback particularly concerning. Many guests regularly enjoy comfortable stays with us, and we take pride in maintaining our boutique hotel in downtown Spokane.We genuinely value your feedback and will use it to ensure we're consistently delivering the quality experience our guests expect.Zachary Neighbors, General ManagerHotel Ruby
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Customer Care Team, Hotel Management
Hi Daniel! We’re thrilled you had a nice stay. Thanks for sharing your experience. Hope to have you with us again soon!Zachary Neighbors, General ManagerHotel Ruby
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Customer Care Team, Hotel Management
Melissa, thank you so much for your stellar review! This means a lot to us. Hope you enjoyed your visit and we look forward to welcoming you back next time you visit the area. Safe travels!Zachary Neighbors, General ManagerHotel Ruby
by A verified traveler
Posted 15 Nov 2024
Great place to stay if you’re going to a concert at The Knitting Factory.
Comment from Hotel Management
18 Nov 2024 by Customer Care Team, Hotel Management
Hi Leisha, thank you for highlighting one of our best features - our prime location next to The Knitting Factory! We love being the go-to spot for concert-goers, letting them enjoy great music and then just walk back to their room. So glad you found our location convenient for your night out. Hope to welcome you back for your next show at The Knitting Factory!Zachary Neighbors, General ManagerHotel Ruby
by A verified traveler
Posted 15 Nov 2024
Perfect
Comment from Hotel Management
18 Nov 2024 by Customer Care Team, Hotel Management
Hi Julian, many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future. Zachary Neighbors, General ManagerHotel Ruby
by A verified traveler
Posted 14 Nov 2024
Says that the property is quiet, but we could hear everything going on outside. Also, was locked out of the parking garage and no one was around to help, so we ended up having to call someone to unlock the gate. Not sure why security weren't onsite to begin with.
Comment from Hotel Management
18 Nov 2024 by Customer Care Team, Hotel Management
Hello Sydney, Thank you for taking the time to share your experience at Hotel Ruby. We appreciate your feedback about the noise levels and parking access situation you encountered during your stay.Many of our guests enjoy our downtown location for its convenience, and we strive to provide a comfortable environment for everyone. We understand how frustrating it must have been to experience difficulties with the parking garage access, especially when immediate assistance wasn't available. Our security protocols are regularly reviewed to ensure smooth experiences for our guests.While most of our guests find our location pleasantly situated, we recognize that downtown settings can sometimes present unique challenges with ambient noise. We continually evaluate ways to enhance our guest experience across all aspects of our property.We value your feedback as it helps us maintain the high standards our guests typically enjoy during their stays with us. Thank you for choosing Hotel Ruby.Zachary Neighbors, General ManagerHotel Ruby
by A verified traveler
Posted 9 Nov 2024
Great service and in the heart of downtown. Easy parking.
Comment from Hotel Management
12 Nov 2024 by Customer Care Team, Hotel Management
Thank you for sharing your awesome feedback, Stephen!We're delighted that you enjoyed our prime downtown Spokane location and found our parking hassle-free. It means a lot to hear that our team delivered great service during your stay - that's exactly what we aim for at Hotel Ruby. Hope to welcome you back next time you're in the area!Zachary Neighbors, General ManagerHotel Ruby
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Customer Care Team, Hotel Management
Dear Heather, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. Zachary Neighbors, General ManagerHotel Ruby
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Customer Care Team, Hotel Management
Hello Daniel, many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future. Zachary Neighbors, General ManagerHotel Ruby
