Ratings based on 1,067 Verified Reviews
3.6 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Customer Service, Hotel Management
Michael, thank you for staying with us at Hotel Silver Spring. We appreciate your rating and hope to welcome you back soon for an even better experience.
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Customer Service, Hotel Management
Ana, thank you for sharing your rating with us. Your feedback is valuable, and the team is dedicated to making improvements to provide a better experience in the future.
by A verified traveler
Posted 18 Nov 2024
We checked in and took our luggage up to our room. notice that the room had a strange smell, but we figured since its not a newer hotel it would happen, as I was walking into the bathroom there was a cockroach in the bathroom floor, we immediately gathered our luggage and went downstairs to the service guest and infirmed the receptionist about the incident. I was told that they would inform their manager, I had to ask to get a different room, only then the service desk agreed to move us to a different room
Comment from Hotel Management
19 Nov 2024 by Customer Service, Hotel Management
Jacob, thank you for sharing your experience. The hotel team understands the importance of comfort and cleanliness during a guest's stay. Addressing concerns efficiently is taken seriously, and measures are implemented to manage such occurrences. Your feedback is appreciated and valued.
by A verified traveler
Posted 17 Nov 2024
The rooms are a bit run down, but for the price and location, it's well worth it.
Comment from Hotel Management
19 Nov 2024 by Customer Service, Hotel Management
Donna, thank you for your feedback. It's great to know you found value in the price and location. We will continue to work on enhancing guest experiences at Hotel Silver Spring. Looking forward to welcoming you back.
by A verified traveler
Posted 15 Nov 2024
staff could have been friendlier at checkout. pictures on website are not accurate
Comment from Hotel Management
15 Nov 2024 by Customer Service, Hotel Management
Angelica, thank you for sharing your feedback. Your thoughts regarding checkout interactions and online visuals are important. Efforts will be made toward making improvements.
by A verified traveler from Washington
Posted 15 Nov 2024
Lovely Location
Comment from Hotel Management
15 Nov 2024 by Customer Service, Hotel Management
Christopher, it’s wonderful to hear you had a great time at Hotel Silver Spring. We hope to welcome you back soon!
by A verified traveler
Posted 14 Nov 2024
Had a nice stay!
Comment from Hotel Management
14 Nov 2024 by Customer Service, Hotel Management
Alimatou, it’s great to know you had a pleasant stay at Hotel Silver Spring. We hope to welcome you back again soon!
by A verified traveler
Posted 13 Nov 2024
Property was great!! The only reason I gave 4 stars was because the TV didn't work and when we tried to call down to the desk the phone in the room didn't work either
Comment from Hotel Management
14 Nov 2024 by Customer Service, Hotel Management
Jessica, we're delighted you loved your experience at Hotel Silver Spring. It’s fantastic to hear the property met your expectations. We're sorry there were technical issues, and rest assured our team is committed to addressing such concerns. We're looking forward to welcoming you back for an even better stay.
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Customer Service, Hotel Management
Tekle, thank you for staying with us at Hotel Silver Spring. We are thrilled you enjoyed your stay and hope to welcome you back soon!
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Customer Service, Hotel Management
Shavonne, we are thrilled you enjoyed your stay at Hotel Silver Spring. We look forward to welcoming you back again soon!
