Ratings based on 982 Verified Reviews
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Oct 2024
Rooms were just ok. First room we refused because our “city view” was of a parking garage. Many homeless folks around and in front of hotel. Camping across the street. Open drug use outside lobby. Although close to Pike Place, I would not recommend this property. Do not feel it lived up to Hilton standards.
Comment from Hotel Management
26 Oct 2024 by General Manager, Hotel Management
Dear Ken, We appreciate your feedback regarding the room and the concerns you raised about the surrounding area. We sincerely apologize for not fully meeting your expectations during your visit. Please know that we are committed to providing a welcoming and safe environment for all our guests. We strictly prohibit any illegal activities on or near our premises, and we thank you for bringing these matters to our attention. Everything we do is aimed at providing you with an excellent hotel experience. We want to regain your trust and look forward to hosting your stay in the future. Best Regards,Nils BergmannGeneral Manager
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
21 Oct 2024 by General Manager, Hotel Management
Dear Meir,Thanks for the outstanding rating! We are delighted your time at The Charter Hotel Seattle, Curio Collection by Hilton was so great, as we always strive for excellence. We look forward to your return soon so we can share another fantastic experience with you.Best Regards,Nils BergmannGeneral Manager
by A verified traveler
Posted 15 Oct 2024
Comment from Hotel Management
16 Oct 2024 by General Manager, Hotel Management
Dear Martha,Thanks for sharing your kind rating for The Charter Hotel Seattle, Curio Collection by Hilton. We are pleased you enjoyed your stay with us and hope to see you again soon.Best Regards,Nils BergmannGeneral Manager
by A verified traveler
Posted 8 Oct 2024
Comment from Hotel Management
9 Oct 2024 by General Manager, Hotel Management
Dear Ethan, Thank you for your kind rating! We are glad you had such a positive experience during your time at The Charter Hotel Seattle, Curio Collection by Hilton, as we are committed to providing exceptional service to each and every guest. We look forward to welcoming you back and wish you all the best.Best Regards,Nils BergmannGeneral Manager
by A verified traveler from Lattingtown
Posted 8 Oct 2024
by A verified traveler
Posted 7 Oct 2024
The place was great, Shaka was very helpful and so was the bartender
Comment from Hotel Management
8 Oct 2024 by General Manager, Hotel Management
Dear Donnell, We are thrilled to hear that you had a wonderful time at The Charter Hotel Seattle, Curio Collection by Hilton. Shaka and our bartender will be delighted to know that they made a positive impact on your stay. We take pride in providing exceptional service, and it's lovely to hear that you experienced just that. We can't wait to welcome you back for another fantastic stay!Best Regards,Nils BergmannGeneral Manager
by A verified traveler
Posted 7 Oct 2024
The Charter Hotel was in a prime location for access to Pike Pl and surrounding restaurants. Additionally, public transportation is nearby. The hotel was clean and rooms were spacious. The hotel staff seemed to be ok but not quite to the standard you would expect with Hilton. I had to spend 30 minutes sorting out the bill for 2 rooms and still, the charges were incorrect. I later followed up via phone and the man I spoke with was dismissive, rude and unapologetic despite the hotels error. The hotel is good for a night or two.
Comment from Hotel Management
8 Oct 2024 by General Manager, Hotel Management
Dear Jennifer, We strive for excellence, so we are thrilled you appreciated not only our spotless property and spacious atmosphere but also our prime location! However, we sincerely apologize for the billing issues and the lack of attentive service you experienced; this is not our standard. Your feedback is crucial as we strive to improve our guest experience. Thank you for your understanding, and we hope you will give us another chance to provide you with an exceptional stay at The Charter Hotel Seattle, Curio Collection by Hilton.Best Regards,Nils BergmannGeneral Manager
by A verified traveler
Posted 3 Oct 2024
Great!
by A verified traveler
Posted 2 Oct 2024
Nice new hotel with good amenities. Fabulous location! HVAC system is loud in room and fridge was not functioning. Front desk took off in the middle of a transaction! Other staff were very helpful.
Comment from Hotel Management
4 Oct 2024 by General Manager, Hotel Management
Dear Lauren, We apologize for the issues you encountered with the HVAC system, and we appreciate your understanding regarding the front desk situation. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. On a more positive note, we are glad you enjoyed other aspects of your stay, most notably our convenient location. We hope to have another occasion to host you at The Charter Hotel Seattle, Curio Collection by Hilton, in the future and provide you with the seamless visit you deserve!Best Regards,Nils BergmannGeneral Manager
by A verified traveler
Posted 29 Sep 2024
