Ratings based on 818 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Dec 2024
We liked the pool, hot tub, the steam room in the spa men's and women's locker room.
The view from our room was amazing of the water. Room was very nice!!!!
ThThe virw
by A verified traveler
Posted 28 Dec 2024
by A verified traveler
Posted 19 Dec 2024
by A verified traveler
Posted 8 Dec 2024
Very disappointing, especially given the brand. The property wasn’t staffed appropriately, long waits for everything and phone calls to guest services go unanswered. The food was a huge disappointment, spaghetti and meatballs was basically ketchup on pasta, we couldn’t even eat what we ordered.
Comment from Hotel Management
9 Dec 2024 by Hotel Management, Hotel Management
Thank you for your feedback. We’re truly sorry for the issues you experienced, including service delays and the quality of your meal. This is not reflective of our standards, and we’re addressing your concerns with our team. We are committed to upholding the high standards that our brand is known for and hope you’ll give us another opportunity to provide you with the exceptional stay you deserve.
by A verified traveler
Posted 5 Dec 2024
Staff was amazing and stay was great.
by A verified traveler
Posted 1 Dec 2024
Such an amazing property! Thank you to all the staff so welcoming and kind and excellent service!! Great food too!
by A verified traveler
Posted 30 Nov 2024
Outstanding client service.
by A verified traveler
Posted 29 Nov 2024
Property was very clean. Staff is attentive and very helpful. Would definitely stay there again.
by A verified traveler
Posted 5 Nov 2024
Beautiful property on 1st Ave. Close to everything. Great staff and very friendly.
by A verified traveler
Posted 28 Oct 2024
Pros: Good location, staying here put us closer to our concert venue (Lumen Field). Heated rooftop pool also nice, Seattle weather permitting. Valet parking, which is vital since parking in Seattle for big events is virtually nonexistent, the venues often charge $50 for their garages. Room was clean. Cons: Staff weren’t responsive to issues we reported. Tried to order room service but room phone was out, we reported the outage to hotel staff but they never followed up or sent anyone to check the phone. Also, not enough bath towels in the room and small too, which is kinda weird for $1000/night hotel.
