Ratings based on 974 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
Maybe it was just my room, because the lobby seemed lovely, breakfast was great.
But our stay was not pleasant & staff seemed unsure what to do about the circumstances and were hesitant to offer any sort of help. Our room door did not lock properly so we had to barricade it each night. There was gum or a candy stuck to & melted onto our pillow & staff removed it and tried to give it back as if it was ‘fixed’. There was a suspicious hole in the wall that made us feel uneasy as if we were being watched. The blinds didn’t close fully in one room so anyone passing by on the balcony could see into the bed. The internet did not work in our room tho whole duration of our stay, we had to go down to the lobby to do anything & ended up just paying for roaming charges.
The staff asked if I wanted Hyatt house points for my troubles?? That’s an absolute joke of a resolution in my opinion.
Comment from Hotel Management
27 Nov 2024 by Anne, Hotel Management
Thank you for your feedback, and we apologize for the issues you faced during your stay. We are truly sorry for the room door, cleanliness issues, the hole in the wall, and the internet trouble. These concerns should have been addressed immediately, and we regret that our staff did not provide the assistance you expected.We will work with our team to ensure these matters are resolved and improve our guest experience. We appreciate your comments and hope you’ll consider staying with us again.
by A verified traveler
Posted 26 Nov 2024
Absolutely loved staying here, good price, great location and comfortable beds. Room for improvement would be a few more kitchen items and allowing guests to be in the hot tub a little later. I would definitely stay here again.
Comment from Hotel Management
27 Nov 2024 by Anne, Hotel Management
Thank you so much for your wonderful 5/5 review! We're thrilled to hear you had such a great experience with us. Your feedback means a lot, and we're delighted that we could meet your expectations.We look forward to welcoming you back in the future for another amazing stay!
by A verified traveler
Posted 25 Nov 2024
Definitely loved layout of the room
The bar across the street kept us up most of night friday and Saturday night
Comment from Hotel Management
27 Nov 2024 by Anne, Hotel Management
Thank you for your feedback! We're glad to hear that you loved the layout of your room. However, we’re sorry to hear that noise from the bar across the street disrupted your stay on Friday and Saturday night. We understand how important a good night’s rest is, and we will look into ways to minimize this impact for future guests.We hope to welcome you back soon for a more peaceful stay!
by A verified traveler from Guilford
Posted 25 Nov 2024
We've stayed at a number of Hyatt hotels and really like the brand. At Hyatt House Scottsdale we requested a 1st floor room as there were no elevators. Checkin thought that would be possible if we came back in an. ~3pm staff thought that would be possible if we came back in 2 hours. We walked through Old Town for 2 hours and returned to entirely new staff. No note on our reservation and no 1st floor room. Next day return from breakfast room keys dont work, reset by pleasant front desk. Later in afternoon getting ready for pool and a man who had just checked in enters our room with a key, front desk apologized and indicated they would figure out the problem. Return to room our keys don't work. Once again get new keys coded. Overall room was clean, location and amenities were great. The room/key snafus and a sliding bathroom door that could not possibly lock were disappointments.
Comment from Hotel Management
27 Nov 2024 by Anne, Hotel Management
Thank you for your feedback. We're glad you enjoyed the location and cleanliness of the room, but we sincerely apologize for the issues with your room request, key cards, and the sliding bathroom door. We regret the inconvenience this caused and will address these concerns with our team to improve our service.We appreciate your understanding and hope to welcome you back for a smoother experience next time.
by A verified traveler
Posted 24 Nov 2024
Property was pretty average. Pretty dated and the rooms need some major updating. Grounds were very well kept and it was walkable to some food so that was nice. Stayed 5 nights. Kind of expensive for this hotel. Jacuzzi ruined my wife’s swim suit. Had to have too many chemicals in it.
Comment from Hotel Management
27 Nov 2024 by Anne, Hotel Management
Thank you for sharing your feedback. We're glad to hear that you appreciated the well-kept grounds and the convenience of our location. However, we’re sorry to hear that the room condition didn’t meet your expectations and that the jacuzzi caused damage to your wife’s swimsuit. We apologize for the inconvenience caused by the chemicals, and we will look into this issue to ensure it doesn’t happen again.We appreciate your comments and hope to have the opportunity to provide a better experience in the future.
by A verified traveler
Posted 24 Nov 2024
Good for 1 night stay
Comment from Hotel Management
27 Nov 2024 by Anne, Hotel Management
Thank you for your feedback! We're glad to hear that your stay was suitable for one night. We appreciate your input and hope to welcome you back for a longer stay in the future.
by A verified traveler
Posted 23 Nov 2024
Close to nightlife
Comment from Hotel Management
27 Nov 2024 by Anne, Hotel Management
Thank you for your feedback. We’re sorry to hear that the proximity to nightlife wasn’t ideal for you. We appreciate your comments and will work to improve the experience for future guests.
by A verified traveler
Posted 22 Nov 2024
I've stayed in this hotel multiple times over the past years. The quality of the rooms and common areas has steadily declined as there's much deferred maintenance. What used to a decent breakfast buffet is now a minimal effort. A Hyatt property in such a good location should be better than this.
Comment from Hotel Management
27 Nov 2024 by Anne, Hotel Management
Thank you for your feedback and continued loyalty. We’re sorry to hear that the quality of your recent stays did not meet your expectations. We’ll address the maintenance and breakfast concerns you’ve raised to improve the guest experience.We appreciate your input and hope to welcome you back for a better stay.
by A verified traveler
Posted 21 Nov 2024
Worst Hyatt experience I have ever had the place is run down and you should take the Hyatt name off of it and the breakfast was disgusting
Comment from Hotel Management
27 Nov 2024 by Anne, Hotel Management
Thank you for sharing your feedback, and we’re truly sorry to hear about your disappointing experience. This is not the standard we aim to uphold, and we apologize for the condition of the property and the quality of the breakfast.Your comments will be shared with the team as we work to address these issues and improve our guests’ experience. We hope you will give us another chance in the future.
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Anne - Front Office Manager, Hotel Management
Thank you so much for your kind words and the perfect rating! We’re thrilled to hear that you had such a wonderful experience with us. It’s always our goal to provide exceptional service, and we’re so glad we met your expectations. We hope to welcome you back again soon!
