Ratings based on 979 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Good for 1 night stay
by A verified traveler
Posted 23 Nov 2024
Close to nightlife
by A verified traveler
Posted 22 Nov 2024
I've stayed in this hotel multiple times over the past years. The quality of the rooms and common areas has steadily declined as there's much deferred maintenance. What used to a decent breakfast buffet is now a minimal effort. A Hyatt property in such a good location should be better than this.
by A verified traveler
Posted 21 Nov 2024
Worst Hyatt experience I have ever had the place is run down and you should take the Hyatt name off of it and the breakfast was disgusting
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Anne - Front Office Manager, Hotel Management
Thank you so much for your kind words and the perfect rating! We’re thrilled to hear that you had such a wonderful experience with us. It’s always our goal to provide exceptional service, and we’re so glad we met your expectations. We hope to welcome you back again soon!
by A verified traveler
Posted 14 Nov 2024
The best word I can come up with is “suffient.” While close to the river walk, shops and restaurants, the overall property is dated.
Additionally, the bar was closed almost the whole time we were there. Further, the breakfast was bearable. No omelette station as advertised on their website.
Lastly, there is a lot of traffic car noise if your unit is facing or near the Main Street.
Staff is nice.
Comment from Hotel Management
15 Nov 2024 by Hotel Management, Hotel Management
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your experience.
by A verified traveler
Posted 14 Nov 2024
It’s a lovely property but a bit understaffed. Some items missing in our unit…clothes hangers for one. They need to replace the floor carpeting too. We were in two different units and the carpeting was gross.
Comment from Hotel Management
15 Nov 2024 by Hotel Management, Hotel Management
Thank you for leaving feedback about your stay. We appreciate you choosing Hyatt House Old Town for your visit.I'm glad that you chose our hotel for its location. We work very hard and strive to maintain the standard of quality that most guests, like you, expect. I'm sorry that we missed the mark this time. I have shared your comments with our hotel management team to address this immediately, and I am confident we will take steps for improvement.We hope we may have another opportunity to deliver quality service on your future travels.
by A verified traveler
Posted 14 Nov 2024
The hotel presentation was in sync with the beauty of the palm trees and sky. The staff, courteous and knowledgeable. The suite, spacious and clean.
Comment from Hotel Management
15 Nov 2024 by Hotel Management, Hotel Management
Thank you for your review. We look forward to having you stay with us again.
by A verified traveler
Posted 12 Nov 2024
My husband and I stayed at the Hyatt house for our 20 year anniversary. I did a lot of researching before booking anything as we have never visited the area. The hotel staff were very friendly. Check in was easy. We stayed in a 1 bedroom suite which had a full kitchen including all the extras. Bed was comfortable. Shower was hot and had the shampoo, conditioner, and body wash in the shower. It is walking distance to great shopping, food, and entertainment. Highly recommend.
Comment from Hotel Management
15 Nov 2024 by Hotel Management, Hotel Management
Thank you for staying with us. We are pleased to be able to continuously offer you a great experience and comfortable stay. We hope to have you stay with us again soon.
by A verified traveler from Kirkland
Posted 11 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Hotel Management, Hotel Management
Thank you for staying with us. We are pleased to be able to offer you a great experience and comfortable stay. We hope to have you stay with us again soon.
