Ratings based on 504 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
The staff was great and friendly..
Comment from Hotel Management
21 Nov 2024 by JW Marriott SD, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the JW team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
by A verified traveler
Posted 18 Nov 2024
Everything was spectacular but there was a charge to use the wifi.
Comment from Hotel Management
18 Nov 2024 by JW Marriott SD, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Hearing that you feel like family and consider us your home fills us with pride and joy. Your kind words have been shared with all associates as a celebration of the warm and welcoming environment we strive to provide.Once again, I appreciate you taking the time to share your feedback. We hope to welcome you soon.
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
12 Nov 2024 by JW Marriott SD, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the JW team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
by A verified traveler from Toronto
Posted 2 Nov 2024
Our room was spacious and spotless. The breakfast buffet was delicious! The staff was professional, courteous, and kind. We like the hotel’s location and proximity to shopping and restaurants in The Blue Mall.
Comment from Hotel Management
4 Nov 2024 by JW Marriott SD, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing about your recent experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your kind words about our service and the spacious, clean, and comfortable rooms have been shared with our housekeeping and front office teams as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
by A verified traveler
Posted 28 Oct 2024
The best location leaving you with an all in one solution.
Comment from Hotel Management
4 Nov 2024 by JW Marriott SD, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing about your recent experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your kind words about our service and the spacious, clean, and comfortable rooms have been shared with our housekeeping and front office teams as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
by A verified traveler
Posted 15 Oct 2024
Great location. Excellent staff. Heavy traffic area that is why i was surprised there was no valet parking.
Comment from Hotel Management
15 Oct 2024 by JW Marriott SD, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing your experience with us. We are truly delighted to hear that you enjoyed your stay and that our team contributed to making it a memorable one.It is always encouraging to receive positive feedback, especially from valued guests like yourself. Your kind words have been shared with our service team, recognizing their efforts and dedication in creating special moments for our guests.Thank you once again for taking the time to share your feedback. We look forward to welcoming you back in the near future.
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
13 Oct 2024 by Lia Mora, Hotel Management
Buenas Noches Sra. Tania!¡Muchas gracias por su excelente calificación de 5 estrellas! Nos alegra saber que disfrutó de su estancia con nosotros. Todo el equipo del hotel se esfuerza por brindar experiencias inolvidables, y nos complace saber que hemos cumplido con sus expectativas. Esperamos darle la bienvenida nuevamente muy pronto y seguir superando sus expectativas en cada visita. ¡Gracias por elegirnos!
by A verified traveler
Posted 6 Oct 2024
Comment from Hotel Management
8 Oct 2024 by JW Marriott Santo Domingo, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the JW team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
by A verified traveler
Posted 1 Oct 2024
I was very disappointed when I got there for my wedding anniversary and learned that the room I booked a Junior Suite with balcony was completely sold out and they gave me a smaller and different room of what I booked.
Comment from Hotel Management
1 Oct 2024 by JW Marriott Santo Domingo - Rooms, Hotel Management
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the Hotel leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.
by A verified traveler from Montegobay
Posted 22 Sep 2024
Hotels needs vallet
Comment from Hotel Management
23 Sep 2024 by Antonio Perez-JW Marriott SD, Hotel Management
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the Hotel leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.
