Ratings based on 532 Verified Reviews
4.5 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Apr 2024 on Hotels
Hotel location is good, staff very nice and willing to help. Breakfast quite balance. Room clean and comfortable. The only negative observation is the bath top, extremely small and dangerous, it is slippery and high too reach.
Comment from Hotel Management
16 Apr 2024 by Hans Scherer, Hotel Management
Dear Rebecca, thank you kindly for your review and sharing your experience with us. It is wonderful te see that you enjoyed your stay, from the location to the helpful staff. Regarding the bath tubs, we are working on a perminent solution, which will definitely be implemented by the time you visit us again. We would love to host you again!Saludos!
by A verified traveler
Posted 13 Feb 2024 on Hotels
RQ staff were so kind, and flexible.
Comment from Hotel Management
5 Apr 2024 by Jessica Rodriguez, Hotel Management
Dear Guest, we thank you kindly for your review, and we will be sure to pass on your wonderful comments to our great staff. We hope to see you again in the future for another stay.Saludos!
by A verified traveler
Posted 15 Jun 2023
Female staff at check in was not very helpful.
Comment from Hotel Management
4 Aug 2023 by Monica Lorca Gortaris (RQ Stay.), Hotel Management
Estimado huesped, buenos días, lamentamos lo sucedido durante su estadía, Se ha notificado situación al Hotel.
by A verified traveler
Good location, mediocre hotel.
Posted 27 Feb 2023 on HotelsThe hotel is in a good location if you can find it. It was definitely hard to find in the dark the forst time we arrived, but it is close to the sites. The wifi was awful. About 80% of the time, the wifi connection wasnt even giving us a signal. The breakfast was below average with just a boxed lunch.
Comment from Hotel Management
1 Mar 2023 by Monica Lorca Gortaris (RQ Stay.), Hotel Management
Estimado Mathew, buenos días, lamentamos los inconvenientes en encontrar la ubicación de nuestro establecimiento, le comento que se envia el mapa de ubicación al momento de recibir la confirmacion de reserva.
by A verified traveler
Posted 30 Jan 2023
they don't have a waiting room
Comment from Hotel Management
24 Feb 2023 by Monica Lorca Gortaris (RQ Stay.), Hotel Management
Muchas gracias por su preferencia, sus comentarios serán entregados a Gerencia de Hotel.Contamos con un estar en el primer piso.
by A verified traveler
Disappointing
Posted 8 Jan 2023 on HotelsSmall room, tiny bathtub, overheated, pool unavailable, breakfast in a box, cleaning personal comes in and out...
Comment from Hotel Management
18 Jan 2023 by Monica Lorca Gortaris -Ejecutiva RQ Stay, Hotel Management
Muchas gracias Patricepor su estadía, sus comentarios nos ayuda a seguir mejorando la experiencia de nuestros pasajeros.Lamentamos su mala experiencia, la piscina esta en mantencion, por esa razón no se ofrece,las tinas tienen la distribución aceptada por Hoteleria y el desayuno se entrega empacado como medida al COVID 19.
by A verified traveler from Carolina
Posted 15 May 2022
Fair to stay
Comment from Hotel Management
15 Jun 2022 by Monica Lorca Gortaris -Ejecutiva RQ Stay, Hotel Management
Buenas tardes Felix, muchas gracias por su preferencia.
by A verified traveler
Posted 9 Dec 2021
by A verified traveler
Clean but needs some improvements
Posted 10 Mar 2021 on HotelsThe cart of the hotel is not working and they don’t have a helper to carry your luggage. The hot water came out in brown color, had just one shampoo tube and one piece of soap. The AC was OK but the auto mode didn’t make the fan to stop when the temperature was cool enough. Clean and comfortable room and good care of the COVID 19 rules. The breakfast is properly located inside of the refrigerator.
by A verified traveler from Cambridge, Canada
Posted 15 Mar 2020
Great downtown location very close to the subway station Moneda and to many other means of public transportation. Also lots of shopping and restaurants within walking distance.
