Ratings based on 190 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Dec 2024
Comment from Hotel Management
6 Dec 2024 by Customer Service, Hotel Management
Dawn, thank you for sharing your experience. It's wonderful to hear you had a great time at Sandbourne Santa Monica. Our team hopes your stay was both enriching and memorable, filled with the tactile elegance and distinct charm that Sandbourne is known for. We look forward to welcoming you back to explore more layers of our urban oasis.
by A verified traveler
Posted 5 Dec 2024
wished they had coffee machines in rooms
Comment from Hotel Management
5 Dec 2024 by Customer Service, Hotel Management
Donald, it's wonderful to hear you had a great time at Sandbourne Santa Monica. While some aspects of your stay did not align with your expectations, every element of the experience is designed with intentional elegance and tactile depth to stimulate the senses. The suggestion regarding coffee amenities is appreciated as we continually strive to curate a balanced and refined experience. We're looking forward to welcoming you back for another memorable escape.
by A verified traveler
Posted 3 Dec 2024
Everything was awesome
Comment from Hotel Management
4 Dec 2024 by Customer Service, Hotel Management
Barry, we're thrilled you had an incredible experience at Sandbourne Santa Monica. The team takes pride in crafting a distinct and stimulating environment for guests to delve into. Your words perfectly capture the essence of what the hotel strives to be. We look forward to welcoming you back to feel every moment anew.
by A verified traveler from Yorba Linda
Posted 29 Nov 2024
Excellent!!!
Comment from Hotel Management
30 Nov 2024 by Customer Service, Hotel Management
Marcela, thank you for sharing your wonderful experience with us at Sandbourne Santa Monica. We're delighted that our distinct and stylish atmosphere resonated with you. It's always gratifying to hear when the intricate layers of our elegant design captivate our guests. We're looking forward to welcoming you back to our urban oasis for another stimulating stay.
by A verified traveler
Posted 19 Nov 2024
All was excellent
Comment from Hotel Management
19 Nov 2024 by Customer Service, Hotel Management
Robert, thank you for staying with us at Sandbourne Santa Monica. We're thrilled you had an excellent experience. Feel every moment as we continue to enrich your journey with our alluring and distinct environment. We look forward to welcoming you back to our stimulating oasis soon.
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Customer Service, Hotel Management
Sheryl, thank you for staying with us at Sandbourne Santa Monica. We are delighted to know your experience was as enriching and captivating as the sand beneath your feet and the ocean breeze at our distinctive venue. Our inviting atmosphere and serene ambiance aim to connect guests to a world of sensorial wonder, and it’s wonderful to know you felt that unique touch. We look forward to welcoming you back for another journey of exploration and discovery.
by A verified traveler
Posted 15 Nov 2024
The room had only three small draws and a small closet not enough for two people that are staying for 5 days. That should be mentioned in the room description. I tried to get another room but they said they didn't have any rooms available.
Comment from Hotel Management
16 Nov 2024 by Customer Service, Hotel Management
Olga, thank you for sharing your experience. The tactile experience at the hotel strives to be both unexpected and stimulating, and it is hoped that each element of your stay resonates with Sandbourne's distinct charm. The intimate space you encountered was part of the hotel's intentional design, offering unique experiences tailored to different guests. The team always aims to enrich your visit with every texture and touch along the way. They appreciate your feedback as an opportunity to refine this layered journey.
by A verified traveler
Posted 5 Nov 2024
Great location on the beach.
Comment from Hotel Management
7 Nov 2024 by Customer Service, Hotel Management
Adam, thank you for sharing your thoughts. We’re delighted you loved your experience at Sandbourne Santa Monica, where the ocean's whisper greets you at our doorstep. It's wonderful to know you appreciated our prime location. We look forward to welcoming you back to explore more of our enchanting space.
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Customer Service, Hotel Management
Louise, thank you for sharing your experience. Feedback is valued as it helps maintain the high standards we aim for. We're constantly refining our service, ensuring every guest feels every moment with us. In the tranquil embrace of the wind, waves, and sand, Sandbourne Santa Monica invites you to explore with a sense of discovery. We hope to welcome you back, guiding you through a journey where every element is felt and savored.
by A verified traveler
Posted 1 Nov 2024
We arrived half an hour early before checkin time of 4pm. Understand we are early than promised time so I don’t mind waiting. Front desk said we can have a seat at the lobby and they will let us know when ready. So at 4, no one approached us, so I check again and they said they need more time. And said they will let us know when ready. Asked if I want some water which is right next to reception. Well I will help myself. Then we see more people checking in after 4. So fine we can wait. At 4:40 pm, no one came to us at the lobby so I asked front desk again and then there is a room available. During the waiting time no one ask us anything or offer a drink etc. oh and I have to ask about the welcoming sparkling wine then they gave me one. It’s a self serve hotel. For the price I paid, I am very nice to give them 3 stars ratings..
To be fair, it’s nice and clean but I don’t feel welcome to stay.
Comment from Hotel Management
7 Nov 2024 by Customer Service, Hotel Management
Dan, Sandbourne Santa Monica appreciates your honest feedback. The team takes pride in offering an elegant and welcoming ambiance. It is surprising to hear you felt differently during your arrival. Every guest experience is valued, and it is sincerely hoped that future visits will offer you the distinct and intimate welcome one would expect. Thank you for recognizing the cleanliness of the accommodations.
