Ratings based on 995 Verified Reviews
4.0 Room cleanliness
3.7 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Management, Hotel Management
Dear guest,I am truly sorry and I promises you that it will be a more pleasant experience next time.Thank You
by A verified traveler
Posted 14 Nov 2024
Great Inn.
Comment from Hotel Management
14 Nov 2024 by Management, Hotel Management
Thank you for taking the time to give us the thumbs up.We will continue to do all we can to make your stay as good as if not better than before.
by A verified traveler
Posted 13 Nov 2024
The Alexis Park Hotel was a really good place for the price. The rooms were clean and the beds were comfortable. The hotel grounds were clean and well kept. The only issue was outside of the property it was dirty and had a lot of homeless people. The reason I have them 5 stars is because the hotel owner can't control the homelessness. That job is supposed to be done by the city and they are doing a terrible job. SF homelessness is getting out of control.
Overall our hotel stay was great and very close to where we needed to be. Another great benefit was parking was free!
Comment from Hotel Management
14 Nov 2024 by Management, Hotel Management
Dear guest, I really appreciate the honesty and points you made, unfortunately the homelessness is created by the powers in control, not the hard-working people that have and will continue to serve visitors such as yourself from all over the World.
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Management, Hotel Management
Thank you very much for such a great review and we will continue to work harder and harder to make all guest stays even better.
by A verified traveler
Posted 9 Oct 2024
I am lowering the rating of this hotel because upon check-in they ask for a credit card and make a copy of it on a Xerox machine on both sides, which I consider unacceptable and safe, anyone who receives this sheet will be able to use the card (all data including CVV remains on the copy). If suddenly from my card *1523 they start withdrawing money that I did not make, I will immediately remember the actions of the hotel staff. The hotel itself is located not so far from the center, but there are a lot of homeless people on the streets, although this is more likely a problem not only for the hotel. There is free parking on the territory, but there may not be enough parking spaces. The room itself is clean, expectations met.
Comment from Hotel Management
11 Oct 2024 by Alexis Park San Francisco Management, Hotel Management
Dear Fedor,Thank you for sharing your concerns with us. We take your feedback regarding credit card handling very seriously, and we will review our procedures to ensure the highest security standards are in place. Your privacy and safety are our top priority.We're glad to hear that the room met your expectations and that you appreciated the parking and location. We will also take note of your comments about the area.If you have any further concerns, please feel free to reach out directly.Thank You,Alexis Park San Francisco Management
by A verified traveler
Posted 4 Oct 2024
Comment from Hotel Management
5 Oct 2024 by Management, Hotel Management
Dear guest, Thank you for taking the time to share in your experience at our hotel.I am sorry that you were not satisfied, but if you share the details with us, there is always room for improvement.
by A verified traveler
Posted 3 Oct 2024
Comment from Hotel Management
3 Oct 2024 by Management, Hotel Management
We appreciate the time and effort you have taken to post a review, we will try our best to make your next visit better.
by A verified traveler
Posted 2 Oct 2024
The area around the property is pretty sketchy... The Hotel itself is nice and clean.
Comment from Hotel Management
3 Oct 2024 by Management, Hotel Management
Dear guest,Thank you for your comments. I would like to say that, when a person such as yourself is traveling and spending your hard earned money the last the last thing you want to see is homeless persons.I would like say that as bad as it looks here in our area or anywhere in SF they are harmless, but as always we will work harder for your business.
by A verified traveler
Posted 30 Sep 2024
Great room. Very clean! Limited parking but overall great stay! Would definitely book again!
Comment from Hotel Management
30 Sep 2024 by Management, Hotel Management
Thank you to you and all the customers we have entertained over the years, and we will continue to improve our service.Best wishes for the up coming holidays and have a great 2025.
by A verified traveler
Posted 25 Sep 2024
great property
Comment from Hotel Management
26 Sep 2024 by Alexis Park San Francisco Management, Hotel Management
Dear Hector Alonso,Wow, thanks a lot for the PERFECT SCORE REVIEW! We are thrilled you had a great experience staying with us at Alexis Park San Francisco. We would love to host you again on your next visit to Alexis Park San Francisco. We hope your next trip is just around the corner so that we can get an opportunity to welcome you again!Thank You,Alexis Park San Francisco Management
