Ratings based on 978 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
Hotel was very clean and staff was helpful upon our arrival. Once we arrived at our room, the AC did not work and the heater was blasting. After notifying the front desk, maintenance was sent to our room. They said that the AC was fixed, but that was not the case. The heater continued to blast all night even with the thermostat set at 60 degrees fahrenheit. The next morning, we notified the front desk of the issue and they offered a room change. The front desk agent notified us that we would need to pack up all our items and bring them down to the front desk before she would change our room. I would have appreciated if staff helped to carry our heavy luggage throughout this process. The front desk agent was not very understanding or helpful during this process. The new room was clean and the AC worked better. Overall, I was disappointed with the service from the front desk staff.
by A verified traveler from Marysville
Posted 22 Nov 2024
Comfortable.
Comment from Hotel Management
23 Nov 2024 by Erica, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler from stamford
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Erica, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler from colorado springs
Posted 18 Nov 2024
Bedding sub par.
Comment from Hotel Management
18 Nov 2024 by Erica, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 16 Nov 2024
goof
Comment from Hotel Management
17 Nov 2024 by Erica, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 13 Nov 2024
It has a good vibe when you walk in the front door. Staff was nice. The room was fine. The HVAC system was a bit of a challenge. I couldn’t get it to maintain the temperature without having it run constantly.
Comment from Hotel Management
14 Nov 2024 by Erica, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 13 Nov 2024
Monet assisted me with check-in and provided GREAT customer service. The cleaning and breakfast staff was amazing. All the ladies during my stay provided over the top service will definitely be back!!!!
Comment from Hotel Management
14 Nov 2024 by Erica, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Erica, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 10 Nov 2024
Loved having Kitchenette in our room. Great Restaurants nearby!
Comment from Hotel Management
10 Nov 2024 by Erica, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
9 Nov 2024 by Erica, Hotel Management
Thanks for staying with us. We appreciate your feedback!
