Ratings based on 979 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
by A verified traveler from San Francisco
Posted 26 Nov 2024
Nice location. Some of the staff members are amazing and some others not so great. The young man who welcomed us was great. The tall lady that was there when we got our luggage from storage was super helpful and went above and beyond.
Our room was not cleaned even though we were gone most of the day.
The phone in the room is useless. If no one is going to answer any of the pre-programmed options why have it?
by A verified traveler
Posted 25 Nov 2024
by A verified traveler
Posted 17 Nov 2024
Customer service was great. The only thing was when I went down for breakfast the staff(waitress) was petting, hugging a dog and serving food without washing their hands. I asked for a To go container and went to my room I did not eat the food.
Comment from Hotel Management
18 Nov 2024 by Customer Service, Hotel Management
Dina, thank you for staying with us at Hotel Indigo San Diego-Gaslamp Quarter. We're thrilled to hear you enjoyed the customer service. Your feedback has been noted and shared with our team to ensure a better experience for our guests. We hope to welcome you back for another enjoyable stay.
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Customer Service, Hotel Management
Shaterica, thank you for staying with us at Hotel Indigo San Diego-Gaslamp Quarter. We are thrilled you enjoyed your stay and hope to welcome you back soon!
by A verified traveler from Tehachapi
Posted 10 Nov 2024
The AI concierge is ...... yeah, but otherwise good place, would stay again.
Comment from Hotel Management
11 Nov 2024 by Customer Service, Hotel Management
Nicholas, thank you for staying with us at Hotel Indigo San Diego-Gaslamp Quarter. It’s great to know you found the hotel a good place to stay. Your feedback regarding the concierge has been noted. We look forward to welcoming you again.
by A verified traveler
Posted 8 Nov 2024
Location & staff, the roof top bar was over priced & wait staff lacking but very nice front desk staff very sweet ppl
Comment from Hotel Management
9 Nov 2024 by Customer Service, Hotel Management
Nikeita, thank you for staying with us at Hotel Indigo San Diego-Gaslamp Quarter. Our team is thrilled you enjoyed the location and appreciated the warmth of our front desk colleagues. We value your feedback regarding the rooftop bar and will consider it for improvements. We hope to see you again soon!
by A verified traveler
Posted 5 Nov 2024
We chose this hotel due to how close it was to Petco park, and it’s close to a lot of cool places as well! Also, the rooftop bar is incredible! Don’t sleep on it and go!
However, when it came to housekeeping, the beds were sloppily made, and trays of food that were eaten from neighbors, were outside their room for nearly a whole day.
It’s a good place, if you’re not there the whole day, but as far as cleanliness, not so much.
Comment from Hotel Management
7 Nov 2024 by Customer Service, Hotel Management
Estefany, it's great to hear that you enjoyed the hotel's proximity to Petco Park and the impressive rooftop bar. The housekeeping concerns you noted will be addressed to ensure better service moving forward. We appreciate your feedback and hope that any future visits will meet your expectations in all areas.
by A verified traveler
Posted 3 Nov 2024
Was perfect for our event! Close to everywhere we needed to be! Staff were very
Comment from Hotel Management
4 Nov 2024 by Michael Powell, Hotel Management
We are so thrilled and honored to hear that you had a wonderful experience at our property! We truly hope we become a temporary home for you when you visit the San Diego area. We look forward to the thought of an opportunity to host you again in the future!
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
2 Nov 2024 by Customer Service, Hotel Management
Izabella, we’re delighted you loved your experience at Hotel Indigo San Diego-Gaslamp Quarter. We hope to welcome you back soon!
