Ratings based on 104 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Oct 2024
to be so expensive there should be a jacuzzi a lot of drunk people in the area as well. However, the hotel was clean and nice
Comment from Hotel Management
27 Oct 2024 by General Manager, Hotel Management
Maria,Thank you for sharing your feedback with us. We're glad to hear that you found your stay at Hilton San Diego Gaslamp Quarter clean and nice. Your insights are valued, and we hope to welcome you back for an even better stay in the future.
by A verified traveler
Posted 21 Oct 2024
Nice!
Comment from Hotel Management
22 Oct 2024 by General Manager, Hotel Management
Michelle,Thank you for your review. We are delighted to hear you had an enjoyable experience and look forward to welcoming you back again to Hilton San Diego Gaslamp Quarter.
by A verified traveler
Posted 12 Oct 2024
Really liked this hotel and would stay there again. Very convenient, especially if you’re going to see a concert at the Rady Shell. My one minor comment, is that the trash cans in the rooms didn’t have a plastic liner bag in them and throwing away food related items felt messy for the staff to have to clean up. Otherwise room was nice.
Comment from Hotel Management
14 Oct 2024 by General Manager, Hotel Management
Jenny,Thank you for your feedback! We're happy to hear you enjoyed our convenient location, especially for attending concerts at the Rady Shell, and that you deemed our rooms nice. Please know that we appreciate your suggestion about the trash cans and will consider this for future improvements. We look forward to welcoming you back to Hilton San Diego Gaslamp Quarter for an even better time.
by A verified traveler
Posted 6 Oct 2024
The property was nice, but be cautious about the homelessness in the area, as there were individuals sleeping right outside. The VIP parking is the only option available, and it’s a bit pricey with no self-parking available.
Comment from Hotel Management
7 Oct 2024 by General Manager, Hotel Management
Chiquita,Thank you for sharing your thoughts with us! We’re glad you found the property enjoyable, but we understand your concerns. Your safety and comfort are our top priorities, and we have a dedicated security team on-site to ensure a secure environment for all our guests. It was a pleasure having you here, and we hope you’ll consider staying with us again, as we’re committed to making your next visit even more exceptional!
by A verified traveler
Posted 23 Sep 2024
by A verified traveler
Posted 10 Sep 2024
Nice
Comment from Hotel Management
11 Sep 2024 by General Manager, Hotel Management
Lola,Thank you for your perfect rating! It was a pleasure having you as our guest, and we hope you return soon.
by A verified traveler
Posted 6 Sep 2024
I recently stayed at the Hilton Gaslamp Quarter, San Diego, California and had a very disappointing experience with their valet service. During my stay, my car, was deeply scratched while in the care of the valet. I immediately reported the damage and filed a customer claims form with the valet manager.
Unfortunately, despite multiple attempts to follow up, I have received no response from the valet manager, the front desk, or room service. This lack of communication and accountability is unacceptable for a hotel of this caliber.
I expected better service and prompt resolution of the issue, but instead, I am left with a damaged car and no assistance from the Hotel. I strongly advise future guests to be cautious when using the valet service at this hotel
Comment from Hotel Management
11 Sep 2024 by General Manager, Hotel Management
Rosa,Thank you for bringing this to our attention. We deeply regret the inconvenience you experienced. This is not the level of service we strive for, and your feedback is crucial in helping us improve. Please reach out to us at your convenience so we can look into this further. We are eager to hear from you and hope to restore your trust in our services.
by A verified traveler
Posted 5 Sep 2024
by A verified traveler
Posted 26 Aug 2024
by A verified traveler
Posted 26 Aug 2024
Not very welcoming..
No direction where to go floor/room.
Was given a handycap room even though i didnt book that particular room.
Dirty especially the bathroom found hair, gross!
Not worth for what i paid for.
Comment from Hotel Management
28 Aug 2024 by General Manager, Hotel Management
Mayra,Thank you for your review. We sincerely regret to learn of your disappointment with your experience. Please know that when booking through a third-party site, room assignments and requests are subject to change based on availability. That said, cleanliness is one of our top priorities and will be discussed thoroughly by our dedicated team as we make the appropriate changes. We appreciate you bringing your concerns to our attention, and we hope you consider staying with us again in the future for a better visit.
