Ratings based on 3,196 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
The property in nice and right in downtown so you can walk to near attractions.
The bed was very comfortable.
What i didn't like is that house keeping was not done one single day during my stay. I had to go to the front desk to request at least thw trash cans to be emptied. Breakfast was not as good as i read in some other comments. Potatoes seemed to be there for many days, no yogurt 2 out of the 3 days i stayed there. I won't recommend staying here.
Comment from Hotel Management
22 Nov 2024 by Heather R , Hotel Management
Angelica, thank you for your feedback. We sincerely apologize for not meeting your expectations and failing to deliver the level of service you deserve. We will pass along your feedback to our team and are taking immediate steps to address this issue. Thank you for staying with us!
by A verified traveler
Posted 20 Nov 2024
Great stay
Comment from Hotel Management
21 Nov 2024 by Heather R , Hotel Management
Juanairis, thank you for your 5/5-star rating!
by A verified traveler
Posted 20 Nov 2024
Loudest construction noise ever! Bed is hard as a rock. Parking is valet os alot. The lot next to the building is a lot for 12 hours and more for additional 8hrs. There's only a shower and no bath tub. At least the room was clean. Also a clicking noise all night. You can't sleep at all.
Comment from Hotel Management
22 Nov 2024 by Heather R , Hotel Management
Dear Sunny, we sincerely apologize for not meeting your expectations and failing to deliver the level of service you deserve. We will pass along your feedback to our team and are taking immediate steps to address this issue. Thank you for staying with us!
by A verified traveler
Posted 15 Nov 2024
The staff was great, super nice. I purchased the room with Apple Pay because I lost my card and they still let me get a room with a cash deposit. A life saver for me and my son.
Comment from Hotel Management
16 Nov 2024 by Heather R , Hotel Management
Jacqueline, thank you for your 5/5-star rating!
by A verified traveler
Posted 14 Nov 2024
Nice sized suites only problem was ac not functioning during the night and most of the day. spoke to front desk and staff said they would have maintenance the next morning to take a look after the ac after it failed all night and had to sleep without conditioning . Are car even took 45 min to get back from the valat had to wait in their hot lobby
Comment from Hotel Management
15 Nov 2024 by Jasmin, Hotel Management
Hello, we apologize for the inconvenience with the AC. If the front desk was notified when the issue was first noticed, we would have been more than happy to move you to a different room or had maintenance come to the room as soon as possible. We do also apologize for the inconvenience with valet, and we will be letting them know about the situation. Thank you for staying with us.
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Heather R , Hotel Management
Mica, thank you for your 4/5-star rating!
by A verified traveler
Posted 12 Nov 2024
Not their fault, busy construction work going on all round them. As with a lot of San Antonio.
Comment from Hotel Management
13 Nov 2024 by Heather R , Hotel Management
David, thank you for your 4/5-star rating!
by A verified traveler
Posted 12 Nov 2024
The valet too long when leaving
Comment from Hotel Management
13 Nov 2024 by Heather R , Hotel Management
Isaac, thank you for your 5/5-star rating!
by A verified traveler
Posted 12 Nov 2024
Blankets were stained upon arrival and there was mold in the shower. Room service never came to resolve the bedding issues.
Comment from Hotel Management
13 Nov 2024 by Heather R , Hotel Management
Brandon, we sincerely apologize for not meeting your expectations and failing to deliver the level of service you deserve. We value you as our guest and hope you will give us another chance to demonstrate our commitment to quality service. Thank you for staying with us!
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Heather R , Hotel Management
Nick, thank you for your 5/5-star rating!
