Ratings based on 971 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
by A verified traveler
Posted 23 Nov 2024
It’s a great place to stay
by A verified traveler
Posted 22 Nov 2024
Everything was very nice and clean, large open lobby area to hangout in was very cool. The only issue I saw was that it cost over $200 for one night and they still charged us $20 to park. Parking, the restaurant in the lobby, and the hotel were all entirely too expensive but it’s a nice hotel
Comment from Hotel Management
24 Nov 2024 by Customer Service, Hotel Management
Ronnie, we’re delighted you loved your experience at DoubleTree Suites by Hilton Hotel Salt Lake City Downtown. Our team is pleased to hear you enjoyed the clean and spacious lobby area. Pricing concerns are noted, and we aim to provide value to our guests. We hope to welcome you back for another stay soon.
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Customer Service, Hotel Management
Jansy, the team is sorry to hear that your experience did not meet your expectations. They are committed to continually improving and would appreciate any specific feedback you could provide. Thank you for sharing your thoughts.
by A verified traveler
Posted 21 Nov 2024
Got free cookies on check in :) was a pleasant surprise
Comment from Hotel Management
24 Nov 2024 by Customer Service, Hotel Management
Kian, it’s wonderful to hear you had a great time at DoubleTree Suites by Hilton Hotel Salt Lake City Downtown. Those cookies are definitely a delightful welcome treat!
by A verified traveler
Posted 20 Nov 2024
Front desk staff is completely useless and unprofessional!
Comment from Hotel Management
21 Nov 2024 by Customer Service, Hotel Management
Kelly, we’re sorry to hear about your less than ideal experience with our hard-working, well-intentioned front desk team members. We take concerns like yours very seriously and hope that if you have any specific feedback for us, we'll hear from you directly.
by A verified traveler
Posted 18 Nov 2024
Comfortable, great location
Comment from Hotel Management
20 Nov 2024 by Customer Service, Hotel Management
Eunice, we're thrilled you enjoyed your stay at DoubleTree Suites by Hilton Hotel Salt Lake City Downtown. It's fantastic that the location and comfort met your expectations. We look forward to your next visit!
by A verified traveler
Posted 12 Nov 2024
The staff were 10 stars! Rooms cozy, clean and quiet. Very good breakfast buffet. Stayed for 3 nights and will come back again!
Comment from Hotel Management
14 Nov 2024 by Customer Service, Hotel Management
David, thank you for staying with us at DoubleTree Suites by Hilton Hotel Salt Lake City Downtown. The team is thrilled to know you found the rooms comfortable and enjoyed the breakfast buffet. We're looking forward to welcoming you back for another memorable stay!
by A verified traveler
Posted 11 Nov 2024
Location
Comment from Hotel Management
13 Nov 2024 by Customer Service, Hotel Management
Francisco, thank you for staying with us at DoubleTree Suites by Hilton Hotel Salt Lake City Downtown. We're thrilled you found the location to your liking and hope it added to your overall experience. Our team looks forward to welcoming you back for another enjoyable visit.
by A verified traveler
Posted 11 Nov 2024
Excellent place, very comfortable room. Unfortunately the heat stopped working and the last night was a bit chilly. We were offered to move to another room but didnt want to do it for just the one night.
Comment from Hotel Management
13 Nov 2024 by Customer Service, Hotel Management
Gabor, thank you for staying with us at DoubleTree Suites by Hilton Hotel Salt Lake City Downtown. We're delighted to hear you found your room comfortable and enjoyed your overall stay. It’s unfortunate you encountered a temperature issue during your visit. Our team members were glad to offer assistance, and we hope this didn't overly impact your experience. We're looking forward to welcoming you back in the future.
