Ratings based on 989 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Los Angeles
Posted 17 Nov 2024
Nice service
Comment from Hotel Management
17 Nov 2024 by Reservations , Hotel Management
We're delighted by your excellent rating! It’s always a pleasure to know our guests had a fantastic stay. Thank you for your support, and we look forward to hosting you again in the future.
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Reservations , Hotel Management
We appreciate you taking the time to rate your stay with us. While it seems we met some of your expectations, we clearly have room for improvement. If you have specific suggestions or comments, please feel free to reach out to us.
by A verified traveler
Posted 11 Nov 2024
Better service and accommodations
Comment from Hotel Management
12 Nov 2024 by Reservations , Hotel Management
Thank you for your feedback. We are continuously working to improve our services and facilities, and your rating helps us identify areas for enhancement. We hope to have the opportunity to welcome you back and provide a better experience.
by A verified traveler
Posted 7 Nov 2024
Friendly staff. Checked in and the a/c wasnt working. Cakked the front desk and informed them. Went to dinner and came back and it was fixed! Great response!
Comment from Hotel Management
7 Nov 2024 by Reservations , Hotel Management
Thank you so much for your high rating! We are pleased to know that you had an enjoyable experience. Your satisfaction is our top priority, and we hope to see you again soon!
by A verified traveler
Posted 6 Nov 2024
There was a party on the 25th floor on Tuesday, partygoers were extremely loud, obnoxious, even visibly drunk, maybe even under the influence well into the night, past midnight. Obvious disregard for others, since it was a Tuesday night.
Comment from Hotel Management
7 Nov 2024 by Reservations , Hotel Management
Thank you for sharing your experience with us. We sincerely apologize for the disturbance and we understand how frustrating it can be when noise and disruptive behavior affect your comfort, especially during a weeknight when you expect a quieter environment.Please rest assured that this is not the standard of behavior we aim to uphold at our hotel. We take such incidents seriously, and we will work with our team to address this matter and ensure that future guests are not impacted by similar disruptions.If you encounter any issues like this in the future, please don’t hesitate to reach out to our front desk immediately, as we are always happy to assist in resolving such concerns as quickly as possible.We truly appreciate your feedback and hope that, despite this experience, you will consider staying with us again in the future. Your comfort and satisfaction are of the utmost importance to us.
by A verified traveler from Blaine
Posted 6 Nov 2024
Be aware room is extremely loud. AC wall unit is so loud it will wake you when it comes on and when it turns off extremely loud even for a hotel- made getting any amount of sleep difficult, and the walls are thin you can hear everything in your room elevators and people on other floors very very loud rooms. Nothing awful and nothing great if I visit Rochester again I wouldn’t stay here again simply because there has to be something better for the $$ and the bar staff seemed less than happy to have anyone sit at the bar both evenings we stopped for a drink it was almost as if they were annoyed. Check in took forever due to a slow wifi, maybe it’s me but seems like for a Hyatt I had higher expectations of my stay experience.
Comment from Hotel Management
7 Nov 2024 by Reservations , Hotel Management
Thank you for taking the time to share your feedback. We sincerely apologize that your stay did not meet your expectations, and we regret that the noise from the AC unit and the thin walls affected your comfort. We understand how important a restful environment is, and we will certainly look into addressing the issues with noise levels in the rooms.We also regret that the check-in process was slower than expected and that the service at the bar fell short of the high standards we aim to provide. Your experience with our bar staff is concerning, and we will work with the team to ensure they offer a more welcoming and attentive service moving forward.We truly appreciate your feedback, as it helps us identify areas where we can improve. If you choose to stay with us again in the future, we will do our best to provide you with a more enjoyable and comfortable experience. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back.
by A verified traveler
Posted 29 Oct 2024
Excelente
Comment from Hotel Management
7 Nov 2024 by Reservations , Hotel Management
We're delighted by your excellent rating! It’s always a pleasure to know our guests had a fantastic stay. Thank you for your support, and we look forward to hosting you again in the future.
by A verified traveler
Posted 26 Oct 2024
Nice and comfortable
Comment from Hotel Management
7 Nov 2024 by Reservations , Hotel Management
We're delighted by your excellent rating! It’s always a pleasure to know our guests had a fantastic stay. Thank you for your support, and we look forward to hosting you again in the future.
by A verified traveler from Livingston
Posted 16 Oct 2024
Comment from Hotel Management
21 Oct 2024 by Reservations , Hotel Management
We appreciate you taking the time to rate your stay with us. While it seems we met some of your expectations, we clearly have room for improvement. If you have specific suggestions or comments, please feel free to reach out to us.
by A verified traveler
Posted 6 Oct 2024
Comment from Hotel Management
6 Oct 2024 by Reservations , Hotel Management
Thank you for your wonderful rating! We are thrilled to hear that you enjoyed your stay with us. Your positive feedback is greatly appreciated, and we hope to welcome you back soon for another great experience.
