Ratings based on 1,280 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
by A verified traveler
Posted 23 Nov 2024
I came for a meeting and this is a convenient location, although its not near restaurants, shops or other similar businesses. Its a nice, clean,safe hotel.
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Reno Castrogiovanni, Hotel Management
Hyunchul, We are so happy you enjoyed your stay with us. Thank you for your review and we can't wait to see you again.
by A verified traveler
Posted 17 Nov 2024
Good
Comment from Hotel Management
18 Nov 2024 by Reno Castrogiovanni, Hotel Management
Thank you for your review Addison. We appreciate your feedback and look forward to welcoming you back in the future!
by A verified traveler
Posted 10 Nov 2024
Love the decor at all of the Graduates!
Comment from Hotel Management
12 Nov 2024 by Reno Castrogiovanni, Hotel Management
Newsha, thank you for the review and we are so glad you enjoyed your stay with us. Our team was happy to have your stay with us and look forward to welcoming you back!
by A verified traveler
Posted 10 Nov 2024
Great location, very near VCU. Clean and comfortable
Comment from Hotel Management
12 Nov 2024 by Reno Castrogiovanni, Hotel Management
Thank you for review, Medha. We are so glad you enjoyed your stay with us. Our team is excited for your next stay.
by A verified traveler from Brooklyn
Posted 8 Nov 2024
I visited this property because I came to Richmond, Virginia for my homecoming. The staff was very nice, very approachable and not to mention very helpful! I had the best experience with Mr. Jones, he made it fun to stay there. I will definitely come back for another stay!
Comment from Hotel Management
9 Nov 2024 by Reno Castrogiovanni, Hotel Management
Thank you Nachez for the great review! We are so Happy Mr. Jones was able to make a lasting impression with you. We look forward to welcoming you back soon!
by A verified traveler
Posted 5 Nov 2024
The staff were amazing, and very very nice!
Comment from Hotel Management
5 Nov 2024 by Reno Castrogiovanni, Hotel Management
Shari, Thank you for the great review and kind words! Our team was happy to host you and we look forward to welcoming you back!
by A verified traveler
Posted 4 Nov 2024
I wanted to love this hotel but it badly needs a refresh. There were so many large stains on the carpet in my room that I felt really icky walking around with my shoes off. The bathroom did not feel clean- the caulking around the tub and toilet was peeling off and what was there looked like it had been applied by someone who has never done it before. The staff was friendly and helpful for the most part but the valet just watched my friends and I struggle to load our bags in the car, even after we left him a nice tip. Not super hospitable.
Comment from Hotel Management
5 Nov 2024 by Reno Castrogiovanni, Hotel Management
Stephanie, we greatly appreciate your feedback from your stay. We are happy our team was able to be helpful and friendly. Our team works hard to provide excellent service and we will continue to make strides to get better every day.
by A verified traveler
Posted 3 Nov 2024
Arrived to a room that had not been cleaned; got charged for day parking AND overnight parking for my car being parked for a few hours the day before; then there was a random $50 incidental charge that I never remember being told about that I was told “can sometimes take 2-4 days because of the weekend to come back.” Not worth the expense and would not stay again.
Comment from Hotel Management
3 Nov 2024 by Francyne, Hotel Management
Thank you for taking the time to share your feedback about your recent stay. I sincerely apologize for the issues you encountered, as they do not reflect our usual standards of service.I understand how frustrating it must have been to arrive to a room that hadn’t been cleaned, as well as the confusion regarding the parking charges and the incidental fee. I assure you that we are reviewing these matters to ensure they are addressed appropriately.Your experience is important to us, and I appreciate your input as it helps us improve. If you’re open to it, I’d love to discuss this further and see if there’s anything we can do to make it right.Thank you again for your feedback, and I hope we can regain your trust in the future.
