Ratings based on 1,019 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
Na
Comment from Hotel Management
26 Nov 2024 by General Manager, Hotel Management
Dear Brandy,Thank you for your perfect rating! Having you as our guest recently was such a pleasure, and we hope you return soon.Sincerely,Ramon Villegas - General Manager
by A verified traveler
Posted 19 Nov 2024
by A verified traveler
Posted 19 Nov 2024
by A verified traveler
Posted 13 Nov 2024
My husband and I stayed here before the renovation and we came back to see everything newly upgraded for my birthday weekend. Upon checking in, we found out that this hotel does not offer free breakfast, does not have free parking, and that they do not have an indoor pool available. First of all, no breakfast!!! That’s ridiculous for the $350 per night stay. Secondly, the parking is $7 each time you go in and out. It’s across the street also, which is sketchy at night so be careful. We opted to just pay $12 a night for the parking fee which is still insane because all the other resorts are free. Lastly, no pool available for the children. Their amenities are not up to par as a Hilton resort. When you walk through the halls, there is an overpowering scent which makes it hard to breathe. The room has a very dark theme gloomy theme. The furniture is not kid- friendly. The living area has very poor lighting which made it hard to eat as a family. And they also did not provide dish soap or sponges so we had to get our own. When we were checking out on Sunday, I called for a courtesy late check out and SERENA told me unfortunately they gave out all their late check outs already. I was in shock considering this request the first denial I have ever received in all hotel history. I asked to speak to her manager and she put ALOJZ hotel operations manager on the line and he also denied my “courtesy” late check out request which furiated the hell out of me. They charged a $25 late fee!!
Comment from Hotel Management
14 Nov 2024 by General Manager, Hotel Management
Dear Jamilyn,Thank you for choosing to stay with us. Return guests pay us the greatest honor, and we regret learning about your unfortunate experience. Our goal is always 100% guest satisfaction, and we apologize for the shortfall. This is not a common occurrence, and we will use your feedback to ensure all guests have the experience they expect and deserve. Down the line, we hope you consider returning and giving us another chance to change your perceptions.Sincerely,Ramon VillegasGeneral Manager
by A verified traveler from AUBURN
Posted 12 Nov 2024
by A verified traveler
Posted 26 Oct 2024
Good, though hair dryer missing from room, and surprised with pet fee that was $75 or $100 (!). Staff was uninterested in guests.
Comment from Hotel Management
28 Oct 2024 by General Manager, Hotel Management
Dear Patty,Thank you for your review and constructive feedback. Our goal is to keep our accommodations well-equipped, but if you ever need anything, please don't hesitate to reach out to our front desk. Full transparency is essential, so please know you can review our pet fee online before making a reservation. Our team will focus on providing the attentive service you desire, and we hope to have a chance to change your perceptions and earn your confidence. Sincerely,Ramon Villegas - General Manager
by A verified traveler
Posted 20 Oct 2024
Crowded small unwelcoming lobby that was very noisy. It’s in the casino area so noisy neighborhood decor is grey and cold. Rooms are spacious clean and well Equipped but too hot for comfortable sleeping. Took three tries to get front desk to respond. They finally sent someone to turn down the heat but it didn’t work. Room stayed hot. Breakfast restaurant also dark and grey. We went elsewhere Gym is great. Morning staff more helpful.
Comment from Hotel Management
21 Oct 2024 by General Manager, Hotel Management
Dear Marjorie,Thank you for taking the time to share your honest thoughts. While we appreciate you mentioning our clean and well-appointed accommodations, we apologize that your overall experience fell short of expectations. Your comments will be shared with the respective teams to ensure our high standards of hospitality are being met and to seize any opportunity to improve. It was a pleasure having you here, and we hope to welcome you back soon for a seamless stay worthy of a perfect rating.Sincerely,Ramon Villegas - General Manager
by A verified traveler
Posted 19 Oct 2024
by A verified traveler
Posted 16 Oct 2024
Great hotel with breakfast as extra. Well equipped gym for a hotel. Also climbing facilities for the more adventurous. Parking a little misleading on Expedia - $7 self parking does not give you in/out privileges. Need to pay $13 for that or valet at $25
Comment from Hotel Management
18 Oct 2024 by General Manager, Hotel Management
Dear Nicholas,Thank you for sharing your experience with us. We’re thrilled to hear you enjoyed our well-equipped facilities! We apologize for any confusion. Your feedback helps us improve, and we are taking steps to ensure the reliability of our systems to prevent such occurrences in the future. We hope to welcome you back to Whitney Peak Hotel soon for another overall pleasant stay.Sincerely,Ramon Villegas - General Manager
by A verified traveler
Posted 10 Oct 2024
Overall it’s a good hotel. It’s quiet with good restaurant. The self parking lot seems rundown and feels unsafe (even though we got in and out fine). The elevator at self parking wasn’t even working and the lot was dirty. It’s not the hotel’s fault, but the area seems so quiet and there was almost no one on the street. We saw quite a few homeless people.
Comment from Hotel Management
10 Oct 2024 by General Manager, Hotel Management
Dear Florence,We always appreciate hearing from our guests. It's great to know that our quiet rooms and onsite dining added to your experience. However, we apologize for any concerns about the parking area. We'll look into your comments further, and we hope to see you again should you be back in the area.Sincerely,Ramon Villegas - General Manager
