Ratings based on 978 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Houston
Posted 19 Nov 2024
Good
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A verified traveler from Arcadia
Posted 5 Nov 2024
The motel was very clean and pleasant. The only drawback was a freight train blowing its horn and road noise during the night.
Comment from Hotel Management
7 Nov 2024 by Customer Care Team, Hotel Management
Dear Steven, thank you for your kind words about the cleanliness and pleasantness of our motel. However, we sincerely apologize for the noise disturbances caused by the nearby freight train and road traffic. We understand how important a peaceful night's sleep is, and we are constantly exploring ways to minimize these disruptions for our guests. We appreciate your feedback and hope to welcome you again for a more restful experience.Best Regards,Guest Experience TeamThunderbird Lodge
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
2 Nov 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A verified traveler
Posted 28 Oct 2024
Advertising restaurants on property, but the t was closed.
Comment from Hotel Management
7 Nov 2024 by Customer Care Team, Hotel Management
Dear Saundra, thank you for sharing your feedback. We apologize for the inconvenience caused by the closure of the restaurant during your stay. We understand how frustrating this can be, especially when it’s advertised as an on-site amenity. We will ensure that our listings are updated and accurate moving forward. Your input is valuable to us, and we hope to have the opportunity to serve you better in the future.Best Regards,Guest Experience TeamThunderbird Lodge
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Customer Care Team, Hotel Management
Dear Melissa, thank you so much for the positive rating. We hope you had an amazing experience and enjoyed every moment during your stay with us. We look forward to your next visit. Best Regards,Guest Experience TeamThunderbird Lodge
by A verified traveler
Posted 12 Oct 2024
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Comment from Hotel Management
31 Oct 2024 by Customer Care Team, Hotel Management
Dear Peter, thank you for taking the time to provide your feedback. We sincerely apologize for the issues you encountered regarding cleanliness and our staff's service. This is not the standard we aim to uphold, and we appreciate your input, as it helps us improve. We would like the opportunity to address your concerns and ensure a more pleasant experience in the future. Please feel free to reach out directly if you would like to discuss this further. Thank you for your understanding.Best Regards,Guest Experience TeamThunderbird Lodge
by A verified traveler
Posted 8 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Customer Care Team, Hotel Management
Dear Lucio, we're ecstatic to receive your positive rating! Thank you for choosing our hotel, and we're thrilled that you had such a positive experience. We look forward to having you back with us soon! Best Regards,Guest Experience TeamThunderbird Lodge
by A verified traveler
Posted 1 Oct 2024
Overall I have a good experience here. The only complain is the facility is a bit old
Comment from Hotel Management
3 Oct 2024 by Guest Experience Team, Hotel Management
Dear Yun-Pu, thank you for your feedback! We're delighted to hear that you had a good overall experience during your stay. We appreciate your input regarding the facility's age, as we are continually looking for ways to enhance our guests' comfort. We hope to welcome you back soon for an even better experience!Best Regards,Guest Experience TeamThunderbird Lodge
by A verified traveler
Posted 23 Sep 2024
Neat retro property. Clean, nice staff, facilities had a facelift.
Comment from Hotel Management
24 Sep 2024 by Guest Experience Team, Hotel Management
Hi Jessica, Thank you for your lovely feedback! We're delighted to hear that you enjoyed our retro property and found it clean and well-maintained. It’s wonderful to know our staff made a positive impression on you, and we’re glad you noticed the upgrades to our facilities. We appreciate your support and look forward to welcoming you back for another enjoyable stay!Best Regards,Guest Experience TeamThunderbird Lodge
