Ratings based on 982 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Westlake Village
Posted 29 Nov 2024
Great location! Very friendly, competent staff!
Comment from Hotel Management
29 Nov 2024 by Customer Service, Hotel Management
Thomas, thank you for staying with us at Inn at The Pier. The team is thrilled to hear you enjoyed the location and found them friendly and competent. We hope to welcome you back soon!
by A verified traveler
Posted 25 Nov 2024
Beautiful hotel!! The staff is amazing. Our family loved the stay here.
Comment from Hotel Management
26 Nov 2024 by Customer Service, Hotel Management
Elizabeth, we're delighted you loved your experience at Inn at The Pier. Our team members strive to create memorable stays, and we're thrilled that your family had a wonderful time. We're looking forward to welcoming you back!
by A verified traveler
Posted 19 Nov 2024
Great area, staff is so nice, valet staff is prompt and friendly, lovely room. A little noisy during the day but otherwise a great stay in a lovely hotel.
Comment from Hotel Management
19 Nov 2024 by Customer Service, Hotel Management
Katherine, thank you for staying with us at Inn at The Pier. We're thrilled you enjoyed our location and found our team members gracious and attentive. It's wonderful to hear that you loved the room as well. We look forward to seeing you again!
by A verified traveler
Posted 11 Nov 2024
The staff for Valet were rockstars for starters After that we slowly were let down around every corner. Our room was not clean in the slightest (hair on the floors, stains on sheets, feces in toilet walls) with damage everywhere to the doors, walls, couches etc. None of doors could lock because of the damage making privacy nonexistent with having children in the next room. The water was over 130 degrees, I burned myself more than once. I own a plumbing company and know how very dangerous water that hot to unsuspecting adults and children can be. We tried out the roof top dining and was sat away from the firepits (none available which was ok) Then after we froze our whole time a couple was sat next to us where they brought a space heater to enjoy. That just was the icing on the cake. My wife and I both tried the margaritas (first roubd was good, second batch was horrible!!!) We both woke up with horrible headaches. The place at first seemed nice and we tried to not be THAT GUEST about the room but as time wrapped up we couldnt not share this. Hope this helps someone
Comment from Hotel Management
11 Nov 2024 by Customer Service, Hotel Management
Justin, it sounds like you were impressed with our valet team members, and for that, we're thankful. We're sorry to hear about your experience with the room and other aspects of your stay. While it's concerning to hear about the state of the room and your dining experience, this does not reflect the high standards expected. The issues you faced with the water temperature and inconsistent drink quality are not typical and we'll ensure these are looked into. Thank you for providing this feedback.
by A verified traveler
Posted 4 Nov 2024
I’ve stayed here in the past. This time there was noticeable wear on the trim,doors and wall covering. There was mold in the shower and rust on towel racks. I did enjoy the roof top deck and the overall ambiance in the lobby. It would be convenient if there was complimentary coffee in the lobby as there is in similarly priced hotels.
Comment from Hotel Management
5 Nov 2024 by Customer Service, Hotel Management
Barbara, thank you for sharing your feedback. The team appreciates your return visit and values your input on what you found concerning and enjoyable during your stay. It's pleasing to know you took delight in the rooftop deck and lobby atmosphere. The feedback on the amenities is noted and being reviewed for potential improvements. Your insights are invaluable, and they guide efforts toward creating a better experience for all guests.
by A verified traveler
Posted 28 Oct 2024
Amazing place
Comment from Hotel Management
29 Oct 2024 by Customer Service, Hotel Management
tri, thank you for staying with us at Inn at The Pier. We’re delighted you found it amazing and look forward to welcoming you back.
by A verified traveler
Posted 21 Oct 2024
Location and staff where awesome.
Comment from Hotel Management
25 Oct 2024 by Customer Service, Hotel Management
Thank you for sharing the wonderful review with us, Bailey!We're happy to hear that you had such a pleasant stay at Inn at The Pier! It was our pleasure hosting you. It's great to know that our prime location and friendly staff had such a positive impact on your stay. We love providing our guests with great amenities and services and we're happy that you had all that you needed.Thanks again for sharing!
by A verified traveler
Posted 17 Oct 2024
Comment from Hotel Management
25 Oct 2024 by Customer Service, Hotel Management
Thanks for the 4/5 rating, Michelle!We're happy you had such a lovely stay at Inn at The Pier! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.
by A verified traveler
Posted 14 Oct 2024
We enjoyed our stay, only issue was housekeeping didn't come to room and we needed to get ready. No movies.
Comment from Hotel Management
14 Oct 2024 by Customer Service, Hotel Management
Steve, thank you for your feedback. It's great to hear that you enjoyed your stay overall. Your comments about the room and amenities are appreciated, and efforts are being made to enhance our guest experience. We hope to have the opportunity to welcome you back.
by A verified traveler
Posted 13 Oct 2024
Very nice place to stay
Comment from Hotel Management
13 Oct 2024 by Customer Service, Hotel Management
Kedrick, thank you for staying with us at Inn at The Pier. It’s great to know you found our property to be a nice place to stay. We're looking forward to welcoming you back soon!
