Ratings based on 960 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Madisonville
Posted 25 Nov 2024
We would definitely stay here again. It's very convenient to attractions and dining. Walking distance to The Island and pretty quiet area. Staff is very friendly and professional. The grab and go breakfast was good and the coffee was even better.
Comment from Hotel Management
25 Nov 2024 by Timbers Lodge, Hotel Management
Meggan,Thank you for the positive review and for taking the time to recognize our hotel. We are delighted to know how much you enjoyed your stay and the excellent service provided by our staff. All of us at Timbers Lodge look forward to having you back soon.
by A verified traveler
Posted 24 Nov 2024
We arrived around 8:30 pm. The clerk spoke as few words as possible. The rooms are basic, but need dusting and minor maintenance. Not a bad stay, but I would not choose again unless absolutely necessary’z
Comment from Hotel Management
24 Nov 2024 by Timbers Lodge, Hotel Management
John,We are glad you liked some aspects of our hotel, and overall, your stay was enjoyable. However, we are sorry if you were disappointed with any part of your visit. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience.
by A verified traveler
Posted 23 Nov 2024
Furniture, lamps etc needs replaced as well as floors. The bathroom remodel was great. Great location
Comment from Hotel Management
24 Nov 2024 by Timbers Lodge, Hotel Management
Bobby,We appreciate you choosing us for your accommodation needs for 8 nights. We are sorry for the maintenance issues you encountered. We wish we had the opportunity to address any concerns or issues you had while staying with us. Thank you for being our guest.
by A verified traveler from Covina
Posted 17 Nov 2024
Location is centrally located, clean and comfortable. Great place and reasonably priced.
Comment from Hotel Management
17 Nov 2024 by Timbers Lodge, Hotel Management
Margarita,We are happy you like our location and your room. We hope to host you again in the future.Thank you for being our guest.
by A verified traveler
Posted 16 Nov 2024
I loved having a jacuzzi in the room and bonus for it being dog friendly!
Comment from Hotel Management
16 Nov 2024 by Timbers Lodge, Hotel Management
Jamie,We are so happy you and your four-legged traveling companion enjoyed your stay at Timbers Lodge. It was our pleasure hosting you and your pet during your time in Pigeon Forge, and we look forward to your next visit.
by A verified traveler
Posted 15 Nov 2024
Easy access
Comment from Hotel Management
16 Nov 2024 by Timbers Lodge, Hotel Management
Patrick, We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Timbers Lodge.
by A verified traveler
Posted 13 Nov 2024
Great place to stay. Asked for ground floor, bad knees they were very accommodating. Thanks
Comment from Hotel Management
13 Nov 2024 by Sophia CSR, Hotel Management
Hi Thomas,Thank you for sharing your experience. We are delighted to hear that our team could promptly accommodate your request, ensuring a comfortable and enjoyable stay. We look forward to welcoming you back on your next visit. Safe travels!
by A verified traveler
Posted 11 Nov 2024
The property was very conveniently located so we could walk to lots of places, and the price was very good. Our front desk person Julliann was extreme helpful, knowledgeable, and pleasant. The breakfast was just enough to get you going for the day too.
Comment from Hotel Management
12 Nov 2024 by Sophia CSR, Hotel Management
Hi Maureen,We sincerely appreciate you taking the time to share your feedback. It is truly gratifying to know that our prime location, exceptional value, and the warm hospitality you experienced enhanced your stay. We’re also pleased to hear that our breakfast served you well for the day ahead. We eagerly anticipate the pleasure of welcoming you back in the future!
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Timbers Lodge, Hotel Management
Sam,Thank you for being our guest. We are pleased you enjoyed your stay overall, but it seems we may have missed meeting some of your expectations. We are sorry if we disappointed you, and we hope to have another opportunity to welcome you back soon.
by A verified traveler
Posted 10 Nov 2024
Location is excellent, the room we had definitely needs to be updated.
Comment from Hotel Management
11 Nov 2024 by Timbers Lodge, Hotel Management
Sharon,Please accept our apologies for disappointing you. While we agree that some of our accommodations are beginning to show their age, we are constantly updating and refreshing our facilities. Thank you for being our guest.
