Ratings based on 973 Verified Reviews
2.8 Room cleanliness
3.3 Service & staff
3.0 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Plant City
Posted 30 Dec 2024
Run down
Room are not clean
Poor condition
Comment from Hotel Management
31 Dec 2024 by Hotel Manager, Hotel Management
Dear Angelo,Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. Cleanliness and maintenance are important to us, and we will be addressing these concerns with our team to ensure improvements. We hope you will consider giving us another chance in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 22 Dec 2024
The elevator worked half the time definitely sketchy but everything else for the price was pretty awesome. Definitely a great hotel and spot for the money with indoor pool and be center of city
Comment from Hotel Management
23 Dec 2024 by Hotel Manager, Hotel Management
Dear Dustin,Thank you for your feedback! We're glad to hear that you enjoyed the value, indoor pool, and central location of the hotel. We apologize for the inconvenience with the elevator and will ensure that it is addressed promptly for future stays. We hope to welcome you again soon!Sincerely, Hotel Manager
by A verified traveler
Posted 20 Dec 2024
Dirty sock in the closet. Popcorn and chips behind the bed.Vent in the bathroom was disgusting.( It looked like it had never been cleaned. ) Toilet moved when you sit down or got up. Phone was in a drawer with no cord. One light in each bedroom missing on each side of the bed .(there was a hole there for it) Ceiling light in second bedroom kept flickering. Remote control for tv in second bedroom didn't work.
Comment from Hotel Management
22 Dec 2024 by Manager, Hotel Management
Dear Tina,Thank you for sharing your feedback. We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. Your comments have been shared with our team to ensure these matters are addressed promptly
by A verified traveler
Posted 13 Dec 2024
The property was well maintained and very clean. The staff were all courteous and accommodating. The room was spectacular. Only down side being the open balcony style hall leading to the rooms as i have a fear of hights. Would love to someday see bigger suits available on the ground floor.
Comment from Hotel Management
14 Dec 2024 by Hotel Manager, Hotel Management
Dear Stephanie,Thank you for your wonderful feedback! We're delighted to hear that you found the property well-maintained, the staff courteous, and your room spectacular. We understand your concern about the open balcony-style hall and appreciate your feedback. We’ll certainly consider your suggestion for larger suites on the ground floor for future improvements. We hope to welcome you back soon and provide another great experience tailored to your needs!Sincerely, Hotel Manager
by A verified traveler
Posted 8 Dec 2024
It was close to alot of shops and the room was clean the only thing was is our room was right by the elevator and you could her it in the room. But other then that we will be back
Comment from Hotel Management
9 Dec 2024 by Hotel Manager, Hotel Management
Dear Misty,Thank you for your feedback! We’re happy to hear that you enjoyed the location and found the room clean. We apologize for the noise from the elevator—it can be disruptive. We'll make note of this for future stays and try to accommodate guests in quieter areas when possible. We look forward to welcoming you back and ensuring a more comfortable stay next time!Sincerely, Hotel Manager
by A verified traveler
Posted 5 Dec 2024
Comment from Hotel Management
6 Dec 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for rating us 4 out of 5! We're pleased you had a positive experience with us and hope we met most of your expectations. Your feedback is invaluable, and we’d love to know how we can make your next stay a perfect 5. Looking forward to welcoming you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 3 Dec 2024
Our sheets were dirty had to go ask for clean ones and made our own beds and floor was nasty..room next to us had kids screaming and banging on the walls till midnight..go somewhere else people
Comment from Hotel Management
3 Dec 2024 by Hotel Manager , Hotel Management
Dear Guest,We sincerely apologize for the issues you encountered during your stay. Cleanliness and comfort are our top priorities, and your feedback will help us improve. We appreciate your insights and hope for the opportunity to do better in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 28 Nov 2024
The property looks nothing like advertised in pictures. Very old with minor updates. Very dirty overall.
Comment from Hotel Management
29 Nov 2024 by Hotel Manager, Hotel Management
Dear Timothy,Thank you for sharing your feedback. We're truly sorry to hear that your experience did not meet expectations. We take cleanliness and guest satisfaction seriously, and we apologize for not providing the high standard you anticipated. Your comments will be shared with the team for further improvements, and we hope you'll consider staying with us again in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 25 Nov 2024
The room use very mommy I will come again 💖
Comment from Hotel Management
25 Nov 2024 by Hotel Manager, Hotel Management
Dear Ashley,Thank you so much for your kind words! We’re delighted you enjoyed your stay and felt at home. We look forward to welcoming you back soon for another memorable visit! Sincerely, Hotel Manager
by A verified traveler from Hayesville
Posted 24 Nov 2024
After 2 days of trying to cancel rsvp due to no manager available (to expedia or myself), we drove 5 hrs around (our route 411 was closed) to make our reservation to be greeted with a nasty room that was not cleaned, & bugs (roaches). When i took pictures & went to front desk, the lady was very rude at which time she managed to contact a manage on firat attempt. Said manager then called me with threats of poilce if my family & myself didnt leave property within 30 mins. I do NOT recommend this property & honestly do not think they deserve a spot on expedia platform. Expedia was amazing & prompt when immediately contacted them during the situation.
Comment from Hotel Management
26 Nov 2024 by Hotel Manager, Hotel Management
Dear Stephanie,Thank you for sharing your experience, and I truly apologize for the inconvenience you encountered. It’s disheartening to hear about the issues with cleanliness and the lack of proper customer service, as this is not reflective of the standards we strive to uphold. I appreciate your feedback, and I assure you that we will address the concerns raised regarding the room conditions and staff behaviour. I hope we can offer a more positive experience should you choose to stay with us again.Sincerely, Hotel Manager
