Ratings based on 240 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Oct 2024
Very nice!
by A verified traveler from Holland
Posted 19 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Vincent, Hotel Management
Thank you
by A verified traveler
Posted 17 Oct 2024
Great hotel! Would definitely stay again! My kids loved the indoor pool and the staff were awesome!
Comment from Hotel Management
18 Oct 2024 by Vincent, Hotel Management
Thank you for your review and we appreciate you staying with us. Please come stay with again the next time you are in the Smoky Mountains.
by A verified traveler
Posted 14 Oct 2024
Nice hotel. The ladies working the front counter were not very friendly and look at customers as of they are a nuisance even before speaking. Their was a guy (sorry didn't catch name/bald) that was super friendly and talked to everyone. I assume he is the manager. If not he certainly should be. Hopefully his great attitude and customer service runs off on the staff around him.
Comment from Hotel Management
15 Oct 2024 by Vincent, Hotel Management
Good afternoon, Thank you for your kind words towards my service. This is Vincent , and I would like to apologize if you felt unwelcomed and bothersome from our front desk staff. This is not acceptable and I hope you will be able to come back and give us another chance to service you and your family with higher guest service. Once again, thank you for your stay with us.
by A verified traveler
Posted 13 Oct 2024
The property was very clean, easily accessible to everything. We enjoyed our stay
Comment from Hotel Management
18 Oct 2024 by Vincent, Hotel Management
Thank you for your review and we appreciate you staying with us. Please come stay with again the next time you are in the Smoky Mountains.
by A verified traveler from McComb
Posted 9 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Vincent, Hotel Management
Thank you for staying with us and we are glad you enjoyed everything. Come back and stay with us again.
by A verified traveler
Posted 7 Oct 2024
Perfect place! It was quiet and clean. It had a hot tub, pool, and amazing room. We got the top floor and the view of the town was beautiful. The shower/tub had VERY hot water. Free breakfast which was decent, and complimentary drinks in the lobby. There's no vending machine but they do have a snack/drink bar at the front desk. Overall, it was the best hotel I've ever been to!
Comment from Hotel Management
22 Oct 2024 by Vincent, Hotel Management
Thank you for staying with us and we are glad you enjoyed everything. Come back and stay with us again.
by A verified traveler
Posted 5 Oct 2024
We loved sitting on the balcony. This property was very clean.
Comment from Hotel Management
22 Oct 2024 by Vincent, Hotel Management
Thank you for staying with us and we are glad you enjoyed everything. Come back and stay with us again.
by A verified traveler
Posted 4 Oct 2024
Easy access and wonderful staff
Comment from Hotel Management
22 Oct 2024 by Vincent, Hotel Management
So glad you enjoyed your stay and we hope you will tell your friends about us.
by A verified traveler
Posted 4 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Alicia, Hotel Management
Thankyou for your review.
