Ratings based on 1,807 Verified Reviews
3.8 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
We did not end up staying here because of the location. It wasn’t in a very good part of town. Pictures can be deceiving. Gentleman at the desk was kind enough to cancel my reservation and charge me a night for doing so.
by A verified traveler from Tucson
Posted 22 Nov 2024
Property was under construction.
Noisy and dusty. Had to call about noise after 7 pm. Renovated rooms are nice. Long walk to front desk
Comment from Hotel Management
23 Nov 2024 by Guest Relations Management , Hotel Management
Dear Ruth,Your patience is appreciated since construction noise and dust may be bothersome, particularly after hours. Thank you for enjoying our updated rooms. We value visitor input and are continually improving our facility. We'll examine methods to make the trek to the front desk easier, thanks to your suggestions. Looking forward to seeing you again.
by A verified traveler from st johns
Posted 22 Nov 2024
Doing repairs so lots of hammering
Comment from Hotel Management
23 Nov 2024 by Guest Relations Management , Hotel Management
Hi Shelley!We understand how the noise from repairs can be disruptive, and we truly appreciate your patience as we work to improve the property. We're excited for the enhancements being made and hope that, once completed, your next stay with us will be even more enjoyable. Please don't hesitate to reach out if you have any further concerns or requests during future visits.
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Guest Relations Management , Hotel Management
Dear Michael,Thank you for your rating! While there’s always room to improve, we appreciate the time you took to share your experience with us. If there was something specific we could enhance to make your stay even more enjoyable, we’d love to hear about it. Our goal is to provide a welcoming and comfortable environment, and your feedback helps us grow. We hope to have the chance to host you again for an even better stay!
by A verified traveler
Posted 21 Nov 2024
For the money very poor
Comment from Hotel Management
22 Nov 2024 by Guest Relations Management , Hotel Management
Dear John,We regret that your experience did not meet your expectations for the value. Your feedback is important to us, and we’ll review it closely to ensure we’re delivering the quality and service that our guests deserve. We hope you'll consider giving us another opportunity in the future to provide a stay that better reflects our standards
by A verified traveler
Posted 21 Nov 2024
The room Reno’s are nice. Shuttle service was a definite plus.
Rooms were under renovation upon arrival and got put directly under the drilling and hammering! Shortly after unpacking and organizing for the night we heard water dripping, the workers did something above us and caused a leak in the bathroom roof that was very extensive! We went to tell the front desk and got a room down the hall upstairs but neither front desk worker even came to the room to see what happened or offered assistance! Once we got our new room we had no water in that one. We decided to finally go for supper to relax and hope it would be turned on when we arrived and it was. Not happy customers
Comment from Hotel Management
22 Nov 2024 by Guest Relations Management , Hotel Management
Dear Colette,Thank you for taking the time to share your experience. While we're pleased to hear you appreciated the room renovations and shuttle service, we truly regret the inconvenience caused by the construction work and water issues during your stay. Moving rooms can be disruptive, especially after settling in, and we understand how frustrating it must have been not to receive more immediate support from the front desk team. Your feedback highlights areas where we can improve, and we’ll address these concerns to ensure better communication and responsiveness in the future. We hope you'll consider staying with us again to experience a smoother, more comfortable visit.
by A verified traveler
Posted 20 Nov 2024
Room was newly renovated and very nice. Very clean
Comment from Hotel Management
21 Nov 2024 by Guest Relations Management , Hotel Management
Hi Verla,Thank you for sharing your wonderful feedback! We're so happy to hear that you enjoyed your newly renovated room and found it to be clean and inviting. It's great to know that the updates have made a positive impact on your stay. We take great pride in maintaining a fresh and comfortable environment for our guests, and your kind words truly mean a lot. We look forward to welcoming you back for another enjoyable visit!
by A verified traveler from Laval
Posted 19 Nov 2024
Not very expensive for the services is giving. Also, personel very polite. Rooms just renovated. Shutter to Airport.
Comment from Hotel Management
21 Nov 2024 by Guest Relations Management , Hotel Management
Hi George,We're so happy to hear you had a great experience with us! It’s wonderful that you found our rates affordable, especially considering the excellent services we offer. We're thrilled that our team made a positive impression with their polite and helpful attitude. Plus, it’s great to know that you appreciated the newly renovated rooms – we hope they provided the perfect space for your stay. The convenience of being close to the airport is always a bonus too! We look forward to welcoming you back for another enjoyable visit.
by A verified traveler
Posted 19 Nov 2024
We stayed 2 nights prior to a flight out of Phoenix. It was great for this purpose and the free shuttle to the airport was really handy. Beds were comfortable. All in all, we would stay again for convenience of airport access.
Comment from Hotel Management
21 Nov 2024 by Guest Relations Management , Hotel Management
Dear Barbara,We're thrilled to hear that you had a pleasant stay and found the convenience of the free airport shuttle so helpful. It's great that you enjoyed the comfortable beds and had everything you needed for a smooth trip. We’re happy that our location worked well for your travel plans, and we would love to welcome you back anytime you're in the area!
by A verified traveler
Posted 19 Nov 2024
This is a great hotel. I've now stayed at this property a total of 10 days within a month's time. Very clean, recently renovated and modernized, relatively quiet, and the staff are fantastic. I highly recommend it.
Comment from Hotel Management
19 Nov 2024 by Guest Relations Management , Hotel Management
Hello Robert, Thank you so much for your wonderful review! We're thrilled to hear that your stay was consistently enjoyable. It's fantastic to know that you appreciated the cleanliness, the recent updates, and the peaceful atmosphere of the property. We’re also so glad you had such positive experiences with our team—they truly strive to make every guest feel welcome and valued. We can’t wait to have you back for another stay!
