Ratings based on 1,395 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
A lovely place
by A verified traveler
Posted 26 Nov 2024
The in-room entertainment was terrible. The tv screen did not display a picture. An error message popped up displaying “remote for room 427 however I was assigned to room 423. I expected to watch tv and chill, however I was unable to do that. I called the front desk for a resolution however, the security guard was sent to my room was unable to resolve the issue. I’d like compensation for that if possible.
by A verified traveler
Posted 26 Nov 2024
by A verified traveler from Livermore
Posted 25 Nov 2024
Good for near airport
by A verified traveler
Posted 25 Nov 2024
No hot water
by A verified traveler
Posted 24 Nov 2024
Make breakfast free.
It's embarrassing that this level of Hilton property doesn't have a free breakfast.
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
25 Nov 2024 by HotelMgmt, Hotel Management
Thank you for your 4-star rating! We're thrilled you enjoyed your stay and are curious about how we can make it a 5-star experience next time. Looking forward to welcoming you back!
by A verified traveler
Posted 24 Nov 2024
We like everything of this property. Nothing we don’t like.
Comment from Hotel Management
26 Nov 2024 by Hotelmgmt, Hotel Management
We’re thrilled to hear that you enjoyed every aspect of your stay at Hilton Garden Inn Phoenix Airport North! It’s our goal to create a comfortable, seamless experience for our guests, and we’re so happy that you found everything to your liking. We can’t wait to welcome you back for another great visit!
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
25 Nov 2024 by HotelMgmt, Hotel Management
We're overjoyed to receive your five-star rating! Your satisfaction is our top priority, and it's heartening to know we've succeeded. Thank you for staying with us, and we can't wait to welcome you back for another outstanding experience, Juan!
by A verified traveler
Posted 24 Nov 2024
I came in from a late flight, having missed supper. It was nice to find a frozen microwaveable chicken pot pie as an option in the snacks area of the lobby. And, at a price that, although not grocery store low, also not ballpark or movie theater high either. Staff was friendly and helpful. 4 stars because the faucet handle in the room is broken (but functional).
Comment from Hotel Management
26 Nov 2024 by Hotelmgmt, Hotel Management
We're glad to hear that after your late flight, the availability of a frozen chicken pot pie in our lobby’s snack area made things a bit easier for you. We strive to keep our on-site offerings reasonably priced for our guests' convenience, and we’re happy it was just what you needed. It’s also great to know that our team made you feel welcome. We apologize for the broken faucet handle in your room though, while it was still functional, we understand how these details can impact your experience. We’ll make sure it’s addressed. We look forward to welcoming you back to Hilton Garden Inn Phoenix Airport North for an even better visit next time!
