Ratings based on 1,392 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Hotel Management, Hotel Management
Thank you Dan for taking the time to share your star rating. We hope for your next visit, you will reach out to our team should you wish to discuss your stay as we are always looking for ways to make improvements.
by A verified traveler
Posted 22 Nov 2024
Experian failed to make thr requested date chages with the hotel. It was very frustrating to get it straightened out.
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
22 Nov 2024 by HotelMgmt, Hotel Management
We are humbled to have earned your perfect score! It was a treat to have you settle in with us and we hope you will join us for another five-star experience soon.
by A verified traveler
Posted 21 Nov 2024
There was NO EXPEDIA RESERVATION FOR US IN ANY OF THE THREE HILTON GARDEN INNS IN PHOENIX, AZ.
WE HAD TO MAKE OUR OWN RESERVATION ON ARRIVAL IN PHOENIX. ROBERT J. TATA
Comment from Hotel Management
23 Nov 2024 by Hotel Management, Hotel Management
Robert, we sincerely apologize for the inconvenience you faced with your reservation, and we understand how frustrating it must have been to arrive without your booking being in place. This is certainly not the experience we want our guests to have. Unfortunately, when reservations are not made with us we do not receive any details before check-in. We would love to help you plan any future trips to avoid this stress and to ensure the seamless stay you deserve.
by A verified traveler
Posted 19 Nov 2024
This is a great stay to kill time before my flight out of Phoenix. The airport is only a short 7-10 minute drive away from the property.
Comment from Hotel Management
21 Nov 2024 by Hotelmgmt, Hotel Management
It’s great to know that Hilton Garden Inn Phoenix Airport North served as a convenient place for you to relax before your flight. Our proximity to the airport makes it easy for travelers like you, and we're glad you found the location ideal. We’d love to welcome you back the next time you need a comfortable stay near the airport!
by A verified traveler from Alberta
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by HotelMgmt, Hotel Management
Receiving a five-star rating from a valued guest like you is the highest compliment! Thank you, and we look forward to welcoming you back in the near future, Anthony!
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by HotelMgmt, Hotel Management
Rebecca, earning five stars from a cherished guest is the ultimate achievement for us! Thank you, and we can't wait to have you with us again soon.
by A verified traveler
Posted 18 Nov 2024
Good hotel. Convenient shuttle to the airport. Shuttle very punctual and left the property on the dot. Overall great service.
Comment from Hotel Management
20 Nov 2024 by Hotelmgmt, Hotel Management
We're pleased to know you enjoyed your stay at Hilton Garden Inn Phoenix Airport North. It’s great to hear that our punctual shuttle service added convenience to your visit, and we’re glad our team provided you with great service overall. We look forward to welcoming you back for another seamless experience!
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
18 Nov 2024 by HotelMgmt, Hotel Management
What a joy to find your five-star rating, thank you! We hope it won’t be long before you can experience it all again, John!
by A verified traveler
Posted 18 Nov 2024
Breakfast not included breakfast was 16 a piece yet looked to have just normal continential breakfast things.
Comment from Hotel Management
19 Nov 2024 by Hotelmgmt, Hotel Management
Thank you, Christa, for sharing your insights. We regret your breakfast did not suit your preferences during your stay. Please know we do have a cook-to-order option at our on-site restaurant. We hope you can check it out soon!
