Ratings based on 1,000 Verified Reviews
2.7 Room cleanliness
3.1 Service & staff
3.0 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Oct 2022 on Hotels
by A verified traveler
Posted 1 Oct 2022 on Hotels
by A verified traveler
Garbage service from hotels.com
Posted 30 Jun 2022 on HotelsThe place is closed. You owe me for the Uber to the hotel and back to the airport. Thanks for screwing with me. What’s the point of “this booking is guaranteed” when you don’t even bother calling and finding out.
Comment from Hotel Management
1 Jul 2022 by Manager, Hotel Management
Hello Sergio,I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. Please reach out to us so we can gather more information and investigate this matter. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.
by A verified traveler
Posted 5 Jun 2022
by A verified traveler
Posted 25 May 2022 on Hotels
The hotel is CLOSE
Comment from Hotel Management
11 Jun 2022 by Manager, Hotel Management
Hello Edward,
It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.
by A verified traveler
Posted 23 May 2022 on Hotels
Motel is closed
Comment from Hotel Management
10 Jun 2022 by Manager, Hotel Management
Hello Edward,
To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our hotel. I hope you will return to enjoy a memorable and exceptional experience.
by A verified traveler
DO NOT BOOK
Posted 12 May 2022 on HotelsDO NOT BOOK. Multiple reviews below mine stating this hotel is no longer operating. Nobody answered the phone when I called multiple times throughout the day to validate they were open and ask about shuttle. Ended up having to book a new hotel down the street who validated that this property is CLOSED. Worst of all, Hotels.com has garbage customer service policies and won't help with a refund. They say they tried to get in touch with the property to get one but since they can't, too bad! How are they going to get in touch with the property when it is CLOSED? And I guess they won't bother to try to contact Wyndham corporate about it. Not using this site again.
Comment from Hotel Management
13 May 2022 by Manager, Hotel Management
Hello Amelia,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to your experience at our hotel. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
by A verified traveler
Posted 11 May 2022 on Travelocity
by A verified traveler
Posted 6 May 2022
Property was closed and never informed us
Comment from Hotel Management
8 May 2022 by Manager, Hotel Management
Hello Lauren,
It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our property. I hope that we will impress you with exemplary service during future visits.
by A verified traveler
Posted 3 May 2022
This property is in terrible conditions. The area is very unsafe. The hotel is closed, completely fenced. Everyone please don't waste your money paying for this hotel that's not in service.
Comment from Hotel Management
5 May 2022 by Manager, Hotel Management
Hello Yasmiri,
We can't thank you enough for sharing your feedback with regards to our area and your comments about our service. We hope to see you again and that you will be truly impressed with our continued improvements.
