Ratings based on 1,990 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Ian, Hotel Management
Hi there,Thank you for your 4-star rating! We appreciate your feedback and are glad to hear you had a positive experience during your stay at our hotel. If there's anything specific you feel we could improve upon to earn that extra star next time, please don't hesitate to let us know. We're committed to providing the best possible experience for all our guests.-The Staff at Holiday Inn Express Downtown Ottawa East
by A verified traveler
Posted 30 Oct 2024
The property was great, just a little difficult to get into underground parking at times due to delivery trucks for building, have patience and we made it in and out several times. We loved the young woman who checked us in, shout out to her Heather was fantastic. Explained so much and told us about the rewards program at the Holiday Inn, yes we signed up on checkout. Also a special thanks to another desk clerk, no name. We received a call from a man at 6:30 pm on Sun Oct 27th asking us to come downstairs. We obliged and found him to be a little hostile, trying to be professional but could not conceal his hostility. He told my Husband that the card was not recorded for payment. I told him Heather had checked us in and all was well, I told him the Mastercard Company is closed on Sunday so if he has a problem on Monday am, I will fix it immediately. When we went downstairs on Monday at 7am, we were informed all was well the card was approved at 6:03am, by the Indian female desk clerk. She was so very nice and told us not to worry about what he said, it was all okay.
Comment from Hotel Management
31 Oct 2024 by Ian, Hotel Management
Hello Kim,Thank you for sharing your experience with us! We're pleased to know you enjoyed the property and appreciate the shoutout to Heather—she truly brings a warm touch to our team, and it’s great to hear she made such a memorable impression. We’re sorry for the disruption on Sunday evening and for any unintended frustration; our goal is always to provide professional and friendly service. We’re glad our team was able to clear things up and ensure your stay was smooth in the end. We hope to welcome you back for an even better experience!-The Staff at Holiday Inn Express Downtown Ottawa East
by A verified traveler
Posted 30 Oct 2024
Everything was well
Comment from Hotel Management
31 Oct 2024 by Ian, Hotel Management
Hi Anika,We’re so glad to hear everything was well during your stay! It’s our goal to make each visit comfortable and seamless. We hope to welcome you back soon for another great experience!-The Staff at Holiday Inn Express Downtown Ottawa East
by A verified traveler
Posted 29 Oct 2024
Very good hotel to stay
Comment from Hotel Management
31 Oct 2024 by Ian, Hotel Management
Hi Ali,We’re delighted you enjoyed your stay with us! It's wonderful to know you found our hotel a great choice. We look forward to welcoming you back on your next visit!-The Staff at Holiday Inn Express Downtown Ottawa East
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Ian, Hotel Management
Hi Andrea,Thank you for the 5-star rating! We’re glad you enjoyed your stay. If you have any specific feedback, please let us know. We appreciate your support and look forward to seeing you again soon!-The Staff at Holiday Inn Express Downtown Ottawa East
by A verified traveler
Posted 29 Oct 2024
Love the place, staff was professional
Comment from Hotel Management
29 Oct 2024 by Ian, Hotel Management
Hi Sandra,Thank you for your kind words! We’re so glad to hear that you loved your stay and found our staff professional. It’s always our goal to provide a welcoming atmosphere, and we look forward to welcoming you back for another great experience!-The Staff at Holiday Inn Express Downtown Ottawa East
by A verified traveler
Posted 28 Oct 2024
When we arrived, we were told 24 hours prior that there would be parking available for us and when we arrived, they said that we would have to walk seven blocks now and right out front of the hotel. There was over 200 crackheads taking needles in between their feet, it was not the atmosphere we wanted nor was it close to any of the amenities and we definitely were not going to walk seven blocks at night to get to our vehicle with the atmosphere that they had out front. It was completely unsafe and helpful because we had already preserved and reserved a parking spot and they were not willing to accommodate.
Comment from Hotel Management
31 Oct 2024 by Ian, Hotel Management
Hi Casey,Thank you for sharing your feedback. We’re truly sorry for the inconvenience with parking and for the unexpected experience upon your arrival. While our goal is always to provide a comfortable and secure stay, we apologize that parking availability didn’t meet your expectations and understand the impact this had on your visit. We value your input and are working to address these concerns to improve the experience for future guests.-The Staff at Holiday Inn Express Downtown Ottawa East
by A verified traveler
Posted 28 Oct 2024
Friendly staff, clean rooms, secure building, comfortable beds, overall amazing
Comment from Hotel Management
28 Oct 2024 by Ian, Hotel Management
Hi Janice,We’re delighted to hear you enjoyed your stay! It's wonderful that our friendly team, clean rooms, and secure environment made your visit comfortable and enjoyable. We look forward to welcoming you back for another amazing experience!-The Staff at Holiday Inn Express Downtown Ottawa East
by A verified traveler
Posted 27 Oct 2024
Great Hotel with lovely view, Excellent Staff, Breakfast was phenomenal
Comment from Hotel Management
28 Oct 2024 by Ian, Hotel Management
Hi Samuel,We’re so glad you enjoyed the views, our team's hospitality, and especially the breakfast! It's fantastic to know these highlights added to your experience. Thank you for sharing, and we look forward to welcoming you back for another memorable stay.-The Staff at Holiday Inn Express Downtown Ottawa East
by A verified traveler
Posted 26 Oct 2024
This hotel was clean and safe. The best thing I liked was clean washrooms.
Comment from Hotel Management
28 Oct 2024 by Ian, Hotel Management
Hi Anu,We’re delighted you enjoyed the cleanliness and safety of our hotel! It’s great to know our washrooms stood out as a highlight during your stay. Thank you for sharing your experience—clean and comfortable spaces are always our top priority.-The Staff at Holiday Inn Express Downtown Ottawa East
