Ratings based on 1,996 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
by A verified traveler
Posted 23 Nov 2024
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Nash, Hotel Management
Hi Saratha,Thank you for your 4-star rating! We appreciate your feedback and are glad to hear you had a positive experience during your stay at our hotel. If there's anything specific you feel we could improve upon to earn that extra star next time, please don't hesitate to let us know. We're committed to providing the best possible experience for all our guests.- The Staff at Holiday Inn Express Downtown Ottawa East
by A verified traveler
Posted 20 Nov 2024
Hotel is clean , rooms are renovated , services are all good
two things I didn’t like , first the wooden cutlery at the breakfast buffet, please find another solution for that , and the fact that there’s a huge homeless encampment across the street is definitely not good for the hotel.
Comment from Hotel Management
21 Nov 2024 by Ian, Hotel Management
Hi Anthony,Thank you for highlighting the cleanliness, renovated rooms, and quality of service—it means a lot to us. We appreciate your feedback regarding the wooden cutlery and will explore options to improve the experience. As for the external environment, while it’s beyond our direct control, we understand your concern and always aim to ensure our guests feel comfortable during their stay.-The Staff at Holiday Inn Express Downtown Ottawa East
by A verified traveler from Toronto
Posted 20 Nov 2024
Location is perfect,sorry to say a lot of homeless people drunk, chasing you around while outside the hotel.
Comment from Hotel Management
20 Nov 2024 by Nash, Hotel Management
Hi Rashad, Thank you for sharing your feedback. We’re glad to hear you liked the location of the hotel. We truly apologize for the issues you encountered during your stay and understand how uncomfortable that must have been. Your safety and comfort are a top priority, and we will make sure to address this matter to ensure a better experience for future guests. We appreciate your feedback and hope to welcome you back under more pleasant circumstances.- The Staff at Holiday Inn Express Downtown Ottawa East
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Ian, Hotel Management
Hi Frederick,Thank you for your 4-star rating! We appreciate your feedback and are glad to hear you had a positive experience during your stay at our hotel. If there's anything specific you feel we could improve upon to earn that extra star next time, please don't hesitate to let us know. We're committed to providing the best possible experience for all our guests.-The Staff at Holiday Inn Express Downtown Ottawa East
by A verified traveler
Posted 18 Nov 2024
Will be back
Comment from Hotel Management
19 Nov 2024 by Ian, Hotel Management
Hello Martin,We're glad to hear you enjoyed your stay and are already planning to return! It’s always wonderful to welcome back familiar faces. Looking forward to making your next visit just as memorable.-The Staff at Holiday Inn Express Downtown Ottawa East
by A verified traveler
Posted 16 Nov 2024
Nice hotel. No parking left when checking in. Told to park a few blocks away but was in a very unlit & rundown looking area. Hotel is directly across the road from a shelter for the homeless.
Comment from Hotel Management
17 Nov 2024 by Ian, Hotel Management
Hi Tracy,Thank you for your feedback. We're glad you found the hotel nice, though we regret the inconvenience with parking and your concerns about the surrounding area. Your input helps us evaluate how we can better assist guests with parking options and ensure their experience feels secure and welcoming.-The Staff at Holiday Inn Express Downtown Ottawa East
by A verified traveler
Posted 15 Nov 2024
The location and the service.
Comment from Hotel Management
17 Nov 2024 by Ian, Hotel Management
Hi Xiaolu,Thank you for highlighting our location and service! We're glad both made a positive impression during your stay. We look forward to welcoming you back for another great experience.-The Staff at Holiday Inn Express Downtown Ottawa East
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Ian, Hotel Management
Hi Pierre-Luc,Thank you for the 5-star rating! We’re glad you enjoyed your stay. If you have any specific feedback, please let us know. We appreciate your support and look forward to seeing you again soon!
-The Staff at Holiday Inn Express Downtown Ottawa East
