Ratings based on 968 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Nov 2024
Always clean and helpful desk clerks! Enjoy the option of Managers Special. Always welcoming and easy to stay.
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
25 Nov 2024 by GM , Hotel Management
Dear Shanna, Our mission is to exceed our guests’ expectations, so I regret that your stay was average. Thank you for your time in reviewing our hotel and we hope to WOW on your next trip to our area. Sincerely, Fred DeLaRosa, GM
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by GM , Hotel Management
Dear Kirsten, Thank you for your time in sharing your kind review and please visit us again. Best, Fred DeLaRosa, GM
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by GM , Hotel Management
Dear Richard, Thank you for the fantastic rating! We're delighted to hear you had a wonderful stay at our hotel. Your satisfaction is our top priority, and we look forward to welcoming you back soon. Best, Fred DeLaRosa, GM
by A verified traveler from lagrange park
Posted 18 Nov 2024
Staff was fabulous. Everyone was very nice. Unfortunately, the property needs a major face lift. And hair in the bathroom and on blankets. Stains on towels.
Comment from Hotel Management
20 Nov 2024 by GM, Hotel Management
Dear howard, While we greatly appreciate you noting our fabulous staff members, we regret that our property left you underwhelmed and for our cleanliness oversights. Our goal is to ensure every guest has an outstanding experience, and we regret that we fell short during your visit. Your support means a lot, and we are committed to surpassing your expectations during your next stay. Sincerely, Fred DeLaRosa, GM
by A verified traveler
Posted 17 Nov 2024
Love the cocktail hour and breakfast!!!
Comment from Hotel Management
18 Nov 2024 by GM, Hotel Management
Dear Stephanie, Our cocktail hour and breakfast have impressed many travelers, so I am glad that you found it exceptional as well. Our staff works hard to provide each guest with a wonderful experience, and we are thrilled we exceeded your expectations. We appreciate you staying and recommending our hotel. Please come see us again soon! Best, Fred DeLaRosa, GM
by A verified traveler
Posted 14 Nov 2024
Very happy with our stay. Everything looks great since they finally remodeled everything. The embassy’s were super outdated prior to that.
Comment from Hotel Management
15 Nov 2024 by GM, Hotel Management
Dear Ben, It is wonderful to know that your stay was pleasant. We love hearing that you appreciated our updated hotel. Your feedback is helpful, and I thank you for taking the time to share. We look forward to being your hotel of choice when in the area! Best, Fred DeLaRosa, GM
by A verified traveler
Posted 11 Nov 2024
The freshly prepared breakfast was enjoyable.
However, the room could have been cleaner—there was noticeable dust, and the bathroom had mold growing around the tub seals. Additionally, the hotel was quite noisy, especially on the lower floors. On our first night, the front lobby felt more like a daycare, with a luggage cart full of kids and teens running around.
Comment from Hotel Management
12 Nov 2024 by GM, Hotel Management
Dear Mihad, While it is great to hear that you enjoyed our breakfast, I sincerely apologize for our cleanliness oversights and that noise pollution interrupted the comfort of your stay. Ensuring guest satisfaction is our utmost priority, and we genuinely apologize for not exceeding your expectations. Your feedback is invaluable, and we are sincerely grateful for your time in sharing your review with us. Sincerely, Fred DeLaRosa, GM
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
9 Nov 2024 by GM, Hotel Management
Dear Jamie, We are thrilled you enjoyed your stay! Thank you for the review, and please visit us again. Best, Fred DeLaRosa, GM
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
8 Nov 2024 by GM, Hotel Management
Dear Jerry, It’s wonderful to hear you had a five-star experience with us. It was a pleasure to host you, and we eagerly look forward to your return visit. Best, Fred DeLaRosa, GM
