Ratings based on 986 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
Sheraton provides a secure breezeway from the hotel to the casino. I felt safe when walking back late night. The staff was very helpful with getting me parking access.
Comment from Hotel Management
26 Nov 2024 by General Manager, Hotel Management
Dear Uki,Thank you for your feedback! We're glad to hear you felt safe and secure with the breezeway access to the casino, and that our staff was helpful with parking. We appreciate your kind words and hope to welcome you back soon!
by A verified traveler
Posted 25 Nov 2024
Very close to Falls and staff is very helpful. We had a lovely stay
Comment from Hotel Management
26 Nov 2024 by General Manager, Hotel Management
Dear Natalie,Thank you for leaving us a perfect rating. We are glad that you appreciated our convenient location and wonderful team. It was a pleasure to have you as a guest, and we look forward to welcoming you back.
by A verified traveler
Posted 14 Nov 2024
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Ellis, Hotel Management
Hi Don, We always appreciate hearing from our guests, and we're glad you enjoyed your visit. The next time you're in town, please come see us again
by A verified traveler
Posted 9 Nov 2024
Great and pleasant
Comment from Hotel Management
9 Nov 2024 by General Manager, Hotel Management
Dear Roberto, Thank you for your feedback! We’re thrilled your experience was enjoyable, and we look forward to welcoming you back for another wonderful stay at Sheraton Niagara Falls!
by A verified traveler
Posted 8 Nov 2024
Its in center 15 min from fall eating places are near
Comment from Hotel Management
9 Nov 2024 by General Manager, Hotel Management
Dear Uzma,We're so happy to know that you enjoyed everything about your stay and that our prime location was perfect for your needs. Thank you, and we hope to see you again soon.
by A verified traveler
Posted 7 Nov 2024
Beautiful rooms. Pool area gorgeous.
Comment from Hotel Management
8 Nov 2024 by General Manager, Hotel Management
Dear Kim,Thank you for your wonderful review! We are thrilled you enjoyed our fantastic accommodations and your time at the pool. It would be an honor to welcome you back to Sheraton Niagara Falls on future trips to the area, so please feel free to join us again in the future.
by A verified traveler
Posted 5 Nov 2024
I enjoyed my stay.
Comment from Hotel Management
6 Nov 2024 by General Manager, Hotel Management
Dear Matthew,Thank you for taking a moment to share a review about your recent stay. We're glad you enjoyed your time with us. Thanks again, and come back soon!
by A verified traveler
Posted 4 Nov 2024
We walked in the tunnel to the Casino. Good food nice room. Staff friendly. Easy to book an excursion.
Comment from Hotel Management
5 Nov 2024 by General Manager, Hotel Management
Dear Terry,It was a pleasure having you here at Sheraton Niagara Falls! Thank you for sharing the highlights of your stay; we're glad our friendly team, delicious food offerings, and ease of booking excursions helped make your time here memorable. On your next visit to Niagara Falls, we hope to welcome you again!
by A verified traveler
Posted 3 Nov 2024
Close to casino
Comment from Hotel Management
3 Nov 2024 by General Manager, Hotel Management
Dear Steve,Thank you for being our guest recently. We're thrilled our proximity to the casino played a part in your stay, and we appreciate you mentioning it to your fellow travelers! It was truly a pleasure having you as our guest, and we hope you return soon.
