Ratings based on 978 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Nov 2024
Wonderful location, very close to the Niagara Falls
Comment from Hotel Management
30 Nov 2024 by Courtney, Hotel Management
Thank you for your kind words! We're thrilled to hear you enjoyed our convenient location near Niagara Falls. It’s always a pleasure to provide our guests with a great base to explore such a beautiful destination. We hope to welcome you back on your next adventure!
by A verified traveler
Posted 19 Nov 2024
The night staff was very helpful
Comment from Hotel Management
23 Nov 2024 by Courtney, Hotel Management
Thank you for your kind words! We're thrilled to hear that our night staff was helpful during your stay. Providing excellent service at all hours is something we strive for, and your feedback means a lot to us. If there’s anything else we can do to make your next visit even better, please don’t hesitate to let us know. We hope to welcome you back soon!
by A verified traveler
Posted 17 Nov 2024
Overall stay was great. The only complaint is that the tissues in the washroom were wet. Called for a new tissue box, but never received it.
Comment from Hotel Management
17 Nov 2024 by Courtney, Hotel Management
Thank you for taking the time to share your feedback! We’re delighted to hear that you had an overall great stay with us. However, we sincerely apologize for the inconvenience caused by the wet tissues and the oversight in delivering a replacement. This is not the level of service we aim to provide, and we’ll be addressing this with our team to ensure better communication and quicker resolution in the future.We hope to have the pleasure of welcoming you back soon and providing a flawless experience. If there’s anything we can do to make it right, please don’t hesitate to reach out to us directly.Safe travels!
by A verified traveler
Posted 1 Nov 2024
It was good stay
Comment from Hotel Management
8 Nov 2024 by Courtney, Hotel Management
Thank you so much for your kind review! We're thrilled to hear you enjoyed your stay with us. We look forward to welcoming you back for another great experience soon!
by A verified traveler
Posted 27 Oct 2024
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Comment from Hotel Management
27 Oct 2024 by Courtney, Hotel Management
Thank you for the 5 out of 5 rating. We are pleased to hear that you enjoyed your stay with us. We hope you come back to visit us again.
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Courtney , Hotel Management
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you enjoyed your experience and gave us a 4 out of 5 rating. It means a lot to us that you had a positive time.If there’s anything we could improve to make your next visit a perfect 5, we’d love to hear your suggestions. We always strive to enhance our guests' experiences and would love the opportunity to welcome you back again soon
by A verified traveler from Brooklyn
Posted 17 Oct 2024
Comment from Hotel Management
20 Oct 2024 by Courtney , Hotel Management
Thank you for the 5 out of 5 rating. We are pleased to hear that you enjoyed your stay with us. We hope you come back to visit us again.
by A verified traveler
Posted 11 Oct 2024
Had to ask for a different room because of an unpleasant odor . They changed our room without any hassle and actually gave us a bigger room it just didn’t have a view of the park which was very close just across the street. Restaurant was very limited in what they offered and we had to eat off property. Pool was small but we had it all to ourselves.
Comment from Hotel Management
14 Oct 2024 by Courtney, Hotel Management
Thank you for taking the time to share your experience with us. We apologize for the unpleasant odor in your initial room, but we’re glad to hear that our team was able to promptly accommodate you with a larger room. We appreciate your understanding regarding the room's view and hope you enjoyed your stay overall.We also appreciate your feedback about our restaurant offerings. We're always looking for ways to improve and expand our menu to better serve our guests. It’s great to know you enjoyed having the pool to yourselves!Thank you again for your valuable feedback, and we hope to welcome you back for a more enjoyable experience in the future!
by A verified traveler
Posted 9 Oct 2024
The staff was friendly. The bistro had a very limited menu. The beds were so firm it felt like laying on concrete. The bedroom we had was large and clean. The area around the hotel was old industrial mostly.
Comment from Hotel Management
10 Oct 2024 by Courtney, Hotel Management
Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our staff friendly and that you enjoyed the spacious and clean bedroom. We always strive to provide a warm and welcoming experience for our guests.We appreciate your input on the bistro menu and the firmness of the beds. Your comments are valuable, and we'll review these areas to see how we can make improvements to better suit our guests' preferences.Regarding the surroundings, while our hotel is located in a transitioning industrial area, we hope you were able to explore some of the hidden gems nearby.We hope to have the opportunity to welcome you back and provide an even better experience next time!
by A verified traveler from roselle park
Posted 9 Oct 2024
The hotel is very beautiful for being in what I would call a ghost town. The town is truly eerie, but it’s worth the visit because the waterfalls are spectacular. However, I can’t say the same about the hotel. The front desk staff was always friendly, but they only had one person managing the entire hotel. I made a reservation for 5 people and was only given 3 towels. I spent an entire day waiting for the towels, called more than 6 times, and their excuses were that they were being washed or that there wasn’t enough staff.
Another issue was that from the day we arrived, trash from other rooms was left in front of ours for over a day, and the hallway started to smell like dirty toilet paper. The hotel itself is very nice, but it seems all the problems stem from a lack of staff. Although the hotel’s restaurant is expensive, the food is delicious.
Lastly, the sofa bed in the studio for 5 people was terrible—an old mattress that would be better replaced with the floor. We struggled a lot with this.
The hotel is beautiful and close to the park, but please improve the facilities for 5 people or simply don’t offer the service. Also, clean the rooms! My family and I had to do the housekeeping for our room, which is absurd.
Comment from Hotel Management
10 Oct 2024 by Courtney, Hotel Management
Thank you for sharing your detailed experience with us. We truly appreciate your kind words about the hotel’s beauty and its proximity to the spectacular waterfalls. We're also glad to hear that you enjoyed the food at our restaurant and found our front desk staff friendly.That said, I want to sincerely apologize for the inconveniences you and your family experienced during your stay, especially regarding the towel service, trash in the hallway, and the condition of the sofa bed. Your feedback about the housekeeping and staffing issues is incredibly important to us, and we are actively working on improvements in these areas. What you described is far from the standard we strive to provide, and I deeply regret that we fell short of your expectations.We understand that our guests expect comfort and convenience, especially for larger groups, and I apologize for the difficulties you faced with the sofa bed and towel availability. I’ve already shared your comments with our team to ensure we address these issues and make necessary changes to enhance the experience for future guests.We hope you’ll consider giving us another opportunity to provide the exceptional stay you deserve. Should you choose to visit again, please feel free to reach out to me directly so I can personally ensure your next visit is a much better one.
