Ratings based on 1,936 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jan 2025
Great stay
Comment from Hotel Management
5 Jan 2025 by Robyn, Hotel Management
Thank you so much for sharing your feedback! We’re thrilled to hear that you had a great stay with us. Your satisfaction is our top priority, and we’re glad we could make your experience enjoyable.We look forward to welcoming you back in the future!
by A verified traveler
Posted 3 Jan 2025
This is a wonderful property. I like that they allow pets. Anywhere. Also felt like home. Good location to nearby bars, entertainment, food. Short ride to nearby attractions
I would definitely stay here again.
Comment from Hotel Management
4 Jan 2025 by Erica, Hotel Management
Thank you for the great review! We're so happy to hear you felt at home and enjoyed our pet-friendly vibe, great location, and nearby attractions. We can't wait to welcome you back soon!
by A verified traveler
Posted 3 Jan 2025
From check-in to check-out, the hospitality and service were outstanding. When we realized we didn’t have a proper phone charger, we inquired at the front desk, and the hotel manager generously lent us his personal charger. The interior design and meticulous attention to detail give this hotel a true five-star ambiance. We thoroughly enjoyed breakfast in the restaurant, where our waiter was exceptionally attentive and friendly. The food and service were both excellent. Upon checkout, the managers greeted us warmly with handshakes and kind words of appreciation, leaving us with a lasting impression of their exceptional care and professionalism.
We look forward to returning!
Comment from Hotel Management
3 Jan 2025 by Robyn, Hotel Management
Thank you so much for your kind words and thoughtful review! We are absolutely thrilled to hear that your experience with us was so enjoyable from start to finish. It’s wonderful to know that the team’s attention to detail and commitment to service made such a positive impact on your stay. We’ll be sure to pass along your compliments to the manager and the restaurant staff!We can’t wait to welcome you back and provide you with another memorable experience. Thank you again for choosing to stay with us, and we look forward to seeing you in the future!
by A verified traveler
Posted 3 Jan 2025
Hotel is very clean and staff is very friendly.
Comment from Hotel Management
3 Jan 2025 by Robyn, Hotel Management
Thank you for your kind feedback! We're so glad to hear that you enjoyed our clean facilities and the friendly service from our staff. It’s always our goal to provide a welcoming and comfortable experience for our guests. We hope to welcome you back soon!
by A verified traveler
Posted 3 Jan 2025
Good
Comment from Hotel Management
3 Jan 2025 by Robyn, Hotel Management
Thank you for your kind feedback! We hope to welcome you back soon!
by A verified traveler
Posted 3 Jan 2025
😢
Comment from Hotel Management
3 Jan 2025 by Erica, Hotel Management
Hi Daniel,Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience wasn't up to expectations. We strive to provide all our guests with the best service possible, and we'd love to know how we can improve. If you're open to sharing more about what went wrong or what we could have done differently, please don't hesitate to reach out. Your feedback is invaluable to us, and we hope to have the opportunity to welcome you back in the future.
by A verified traveler
Posted 3 Jan 2025
I wasn’t aware the rooms wouldn’t be cleaned everyday, it was later when we found out we could order room cleaning through the TV. Overall great place and a great experience. We went to the NYE party and had an amazing time. This was our first trip to Nashville and we plan on coming back in the next few years
Comment from Hotel Management
3 Jan 2025 by Erica, Hotel Management
Thank you so much for your thoughtful review! We're thrilled to hear that you had a great experience, from the NYE party to your overall stay. We apologize for any confusion about the room cleaning process; we're glad you discovered the option through the TV. We'll certainly take your feedback to heart and continue to make things as clear and convenient as possible for our guests.We can't wait to welcome you back on your next trip to Nashville!
by A verified traveler
Posted 2 Jan 2025
The hotel was fine for what it was, but it didn’t leave a lasting impression. the rooms felt dated, and the cleanliness could have been better.
Comment from Hotel Management
3 Jan 2025 by Erica, Hotel Management
Thank you for taking the time to share your feedback. We’re glad to hear that your stay met your expectations, however regret not leaving a great impression. We truly value your comments, as they help us continually improve our guest experience. We'll be sure to address the areas you mentioned to ensure a more polished experience for future stays.We hope to have the opportunity to welcome you back and provide a more memorable stay next time.
by A verified traveler
Posted 2 Jan 2025
Comment from Hotel Management
2 Jan 2025 by Natalie, Hotel Management
Thanks for your review Charles!
by A verified traveler
Posted 2 Jan 2025
unique customer service. huge shower room
Comment from Hotel Management
2 Jan 2025 by Natalie, Hotel Management
Thanks Karli! Glad you enjoyed your stay!
