Ratings based on 1,157 Verified Reviews
4.7 Room cleanliness
4.4 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
We were there for a concert. The location is extremely convenient for pre concert touring.
by A verified traveler
Posted 27 Nov 2024
Clean pleasant atmosphere. The restaurant was excellent and our waiter William was great. Listened to the lovely Emma White perform. The hotel is perfectly located for a short walk to Broadway and right across from the Bridgestone arena where we saw an amazing closing tour show by Jellyroll.
by A verified traveler
Posted 27 Nov 2024
by A verified traveler
Posted 26 Nov 2024
It was centrally located to everything
Comment from Hotel Management
27 Nov 2024 by General Manager, Hotel Management
Dear Sahara,Thank you for taking the time to share your thoughts with our team. We are glad that our location made a positive impact on your stay. It is an honor to have earned a perfect rating and a pleasure to have you as a guest. We hope to welcome you back. Sincerely,Mike NelsonGeneral Manager
by A verified traveler
Posted 26 Nov 2024
Great property, walking distance, and close to everything.
Comment from Hotel Management
27 Nov 2024 by General Manager, Hotel Management
Dear Amber,Thank you for sharing what made your experience worthy of a perfect rating. We're glad our location worked well for your trip and that you enjoyed our property. It would be such a pleasure to welcome you back anytime your travels bring you back to Nashville.Best Regards,Mike NelsonGeneral Manager
by A verified traveler
Posted 26 Nov 2024
The only bad thing is that the parking is too expensive!!
Comment from Hotel Management
26 Nov 2024 by General Manager, Hotel Management
Dear Lillian,Thank you for staying with us and for leaving your feedback. We appreciate your comments about the parking fees. Please know that we do our best to balance our fees with the cost of providing and maintaining a parking facility in this area. We're glad the rest of your experience was enjoyable, and we hope to welcome you back to Embassy Suites Nashville Downtown soon! Sincerely,Mike NelsonGeneral Manager
by A verified traveler
Posted 24 Nov 2024
An adequate but not outstanding stay. We wanted to be close to the Bridgestone Arena for the Predators game, so given that, this wasn’t a bad stay if you’re okay with how overwhelmingly busy downtown Nashville is. The elevators are slow, breakfast lines are long, and the breakfast itself always seemed to be cold. Got the job done for a short stay to see the game, but would not want to stay longer than a weekend. The breakfast line cooks were audibly complaining about the happiness of guests as they were cooking. One even said “I can see the exit sign from here” I guess insinuating guests could leave? I did not witness anyone being rude to the cooks so that was a weird thing to overhear. I’d rate the stay as average. I’ve been to better Embassy Suites for sure.
Comment from Hotel Management
26 Nov 2024 by General Manager, Hotel Management
Dear Jessi,Thank you for sharing your feedback. We’re glad our location was convenient for your visit, but we regret that some aspects of your stay did not meet your expectations. Your comments are important to us, and we will address this with our team as we work to ensure all guests feel welcomed and respected. We appreciate your input and hope to have the opportunity to better serve you in the future. Best Regards,Mike NelsonGeneral Manager
by A verified traveler
Posted 23 Nov 2024
All good
Comment from Hotel Management
24 Nov 2024 by General Manager, Hotel Management
Dear Franco,We're delighted you enjoyed your stay at Embassy Suites Nashville Downtown! Please come see us again the next time you're in the area.Best Regards,Mike NelsonGeneral Manager
by A verified traveler
Posted 23 Nov 2024
our room was spacious and the view amazing.... cleaning staff friendly even though' they didn't speak English.... Staff at front desk we found unfriendly = no eye contact and it seemed that they were unhappy at their jobs and when asked questions seemed to be bothered.
Comment from Hotel Management
24 Nov 2024 by General Manager, Hotel Management
Dear Beverly,It's wonderful to hear that your time with us exceeded expectations! We're happy to hear that our spacious room showcased a beautiful view and that our housekeeping team was the embodiment of amicable service. Your compliments and feedback will be shared with our team to ensure we maintain warm and friendly service. Thank you for your kind words, and we look forward to welcoming you back the next time you're in the area.At Your Service,Mike NelsonGeneral Manager
by A verified traveler
Posted 21 Nov 2024
