Ratings based on 1,108 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Gordonsville
Posted 27 Nov 2024
Thanks for a great place to stay when in Nashville. Staff are wonderful, friendly, helpful, respectful my room was clean, great Breakfast. Thanks 🙏🙏
by A verified traveler
Posted 27 Nov 2024
Comment from Hotel Management
27 Nov 2024 by Guest Relations, Hotel Management
We do have enough parking spaces available in the parking lot around the hotel. Parking charges US20.00 + Taxes per car/bike per night.
by A verified traveler from Saskatoon
Posted 27 Nov 2024
The location was great for what we needed.
Comment from Hotel Management
27 Nov 2024 by Guest Relations, Hotel Management
We appreciate you choosing Comfort Inn Hotel Nashville Downtown for your recent accommodations. We are pleased you enjoyed your stay, especially our convenient location and that you took advantage of our delicious complimentary breakfast. We are so glad that our staff took such great care of you. Our team takes great pride in their work, and we want our guests to feel at home, so we are glad to see your comments. We will make sure that the staff gets your feedback. Thank you for the kind review, and we hope to see you again soon.
by A verified traveler
Posted 26 Nov 2024
Had to switch rooms immediately upon arrival because there was a large roach crawling on the bathroom floor in the first room. The second room was better but still very disappointed. We wanted to cancel our stay but we had pre-paid and they required a 48 hr notice before. I think there cancelation policy is purposely deceitful to lock you in, as the actual property is much worse then pictured. As there are countless other options to stay at a similar price, I won’t recommend this hotel to anyone.
Comment from Hotel Management
27 Nov 2024 by Guest relations, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
by A verified traveler
Posted 26 Nov 2024
Great place to stay
Comment from Hotel Management
26 Nov 2024 by Guest Relations, Hotel Management
We appreciate you choosing Comfort Inn Hotel Nashville Downtown for your recent accommodations. We are pleased you enjoyed your stay, especially our convenient location and that you took advantage of our delicious complimentary breakfast. We are so glad that our staff took such great care of you. Our team takes great pride in their work, and we want our guests to feel at home, so we are glad to see your comments. We will make sure that the staff gets your feedback. Thank you for the kind review, and we hope to see you again soon.
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Guest Relations, Hotel Management
We appreciate you choosing Comfort Inn Hotel Nashville Downtown for your recent accommodations. We are pleased you enjoyed your stay, especially our convenient location and that you took advantage of our delicious complimentary breakfast. We are so glad that our staff took such great care of you. Our team takes great pride in their work, and we want our guests to feel at home, so we are glad to see your comments. We will make sure that the staff gets your feedback. Thank you for the kind review, and we hope to see you again soon.
by A verified traveler from Thornhill
Posted 25 Nov 2024
Clean rooms. Good parking rates. The walk to lower broadway is about 10-30min. The included breakfast was excellent perc. Only thing was internet from 3rd floor, spotty and unreliable. Construction was being done at hotel and the noise started just after 7am during my stay. Dining in area is limited.
Comment from Hotel Management
26 Nov 2024 by Guest Relations, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
by A verified traveler
Posted 25 Nov 2024
We stayed at the comfort inn for 5 days not once did they clean our room give fresh towels or empty any trash
Comment from Hotel Management
26 Nov 2024 by Guest Relations, Hotel Management
We appreciate you choosing Comfort Inn Hotel Nashville Downtown for your recent accommodations. We are pleased you enjoyed your stay, especially our convenient location and that you took advantage of our delicious complimentary breakfast. We are so glad that our staff took such great care of you. Our team takes great pride in their work, and we want our guests to feel at home, so we are glad to see your comments. We will make sure that the staff gets your feedback. Thank you for the kind review, and we hope to see you again soon.
by A verified traveler
Posted 25 Nov 2024
Too much noise and dirty hotel
Comment from Hotel Management
27 Nov 2024 by Manager, Hotel Management
Hello Johanna, We apologize for the inconvenience you experienced during your stay. Your feedback is valuable to us, and we will address the noise and cleanliness issue with our team for improvement. Please feel free to contact our management team directly to discuss your concerns further. Thank you for bringing this to our attention.
by A verified traveler
Posted 25 Nov 2024
This hotel is great. Its in a convenient location near the highway. This is the first hotel Ive been to that has reasonably priced snacks. ♥️
Comment from Hotel Management
27 Nov 2024 by Manager, Hotel Management
Hello Michelle,We are thrilled to hear that you enjoyed our convenient location near the highway. Our team works hard to provide a variety of reasonably priced snacks for our guests to enjoy during their stay. Your kind words are greatly appreciated. Thank you for choosing to stay with us.
