Ratings based on 1,529 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Fouad, Hotel Management
Thank you for sharing your feedback, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.
by A verified traveler
Posted 13 Nov 2024
Staff was excellent and it’s location is excellent in the city! Around tons of restaurants and stores within walking distance. I would just come back when it’s not cold. We just stayed one night for a layover.
Comment from Hotel Management
14 Nov 2024 by Fouad, Hotel Management
Thank you for your feedback. We are glad to have provided you with the Chateau Versailles experience that you deserve. We look forward to welcoming you back soon for another enjoyable stay!
by A verified traveler
Posted 13 Nov 2024
The scent from air freshener in Libby tooooo strong
Comment from Hotel Management
14 Nov 2024 by Fouad, Hotel Management
Thank you for letting us know about your recent stay. Reviews like these give us an idea to address areas where we can definitely improve in the future. Customer satisfaction is our first priority here at Chateau Versailles, and we would love another opportunity to better serve you in the future.
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Eileen, Hotel Management
Good evening Ms. Poto,We thank you for taking the time to submit your positive review, and we look forward to welcoming you back in the near future
by A verified traveler
Posted 13 Nov 2024
Beautiful old Montreal mansion. Very clean, and staff were pleasant and helpful Yes, there are indications that it is an old building but we had a beautiful large room that was super clean. Comfortable bed.
Comment from Hotel Management
13 Nov 2024 by Eileen, Hotel Management
Good evening Ms. Grattan Gielen,We thank you for taking the time to write your wonderful positive review, and we are happy to hear that our staff made your stay more enjoyable. We look forward to welcoming you back in the near future
by A verified traveler
Posted 11 Nov 2024
Decent cold breakfast included and free coffee and tea available all day. Especially nice after being out. Close by bus, metro and small restaurants with in five minutes.
Comment from Hotel Management
12 Nov 2024 by Eileen, Hotel Management
Good evening Ms. Clode,We thank you for taking the time to write your wonderful positive review. Your feedback is strongly appreciated, and we look forward to welcoming you back in the near future
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
10 Nov 2024 by Eileen, Hotel Management
Good morning,We thank you for taking the time to submit your review. Your feedback is strongly appreciated, and we hope to welcome you in the future
by A verified traveler
Posted 9 Nov 2024
The hotel was very clean, the staff very friendly and helpful, the location has many amenities and very close to the nearest subway station.
Comment from Hotel Management
10 Nov 2024 by Eileen, Hotel Management
Good evening Mr. Garcia,We thank you for taking the time to write your wonderful positive review, We are happy to hear that our staff helped to make your stay more enjoyable, and we hope to welcome you back in the near future
by A verified traveler
Posted 9 Nov 2024
First there is no elevator, if you are old or handicap this is not the place for you, second got to my room, the room very small, outdated, old carpet, and the worst part the climate control either heat or cool, it was hot in the room and outside, I called the from desk and they informed me that they the cooling system is turned off for the year, all what they can do is open the window to get fresh air. After complaint that I am hot natured, they moved me to their sister hotel across the street the Sense Hotel, even though that the rates was a lot cheaper at the Sense they would NOT refund me the difference , the room at the Sense bigger but it was NOT so clean, old bedding , noisy , I stayed 5 nights and they never came to clean the room or stock it with the necessities even though I asked for it several time, and the person in charge made several notes of it. The Sense Hotel is for only 1 night stay and if it is the last Hotel in town.
The staff very friendly , house keeping is bad, and the hotel could use a lot of cleaning and updating . NOT RECOMMENDED AT ALL,
Comment from Hotel Management
10 Nov 2024 by Eileen, Hotel Management
Good evening Mr. Odeh,We thank you for sharing your feedback with us, and we truly appreciate the time you took to write your review. We are sincerely sorry to hear that we did not meet your expectations during your stay. Please rest assured that the satisfaction of our guests is our top priority, and we are grateful for your insights. Your comments have been shared with the relevant departments for further review and improvement. We hope to have the opportunity to welcome you back and provide a stay that exceeds your expectations
by A verified traveler
Posted 9 Nov 2024
Beautiful rooms and excellent staff. We will be back!
Comment from Hotel Management
10 Nov 2024 by Eileen, Hotel Management
Good evening Mr. Williams,We thank you for taking the time to write your wonderful positive review, We are happy to hear that our staff helped to make your stay more enjoyable, and we look forward to welcoming you back in the near future
