Ratings based on 1,190 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Jun 2024
Xxx
Comment from Hotel Management
25 Jun 2024 by Bredy V., Hotel Management
Dear Guest,Thank you for staying with us, we appreciate your kind rating, we are glad to see you enjoyed your stay also hope to have you back with us soon.
by A verified traveler
Posted 24 Jun 2024
The property is well maintained and clean, close to restaurants and shopping
Comment from Hotel Management
24 Jun 2024 by Bredy V., Hotel Management
Dear Guest,Thank you for staying with us, we appreciate your kind rating, we are glad to see you enjoyed your stay also hope to have you back with us soon.
by A verified traveler from Ottawa
Posted 23 Jun 2024
Comment from Hotel Management
25 Jun 2024 by Bredy V., Hotel Management
Dear Guest,Thank you for staying with us, we appreciate your kind rating, we are glad to see you enjoyed your stay also hope to have you back with us soon.
by A verified traveler
Posted 22 Jun 2024
Marina should not be in customer service counter. She has a terrible attitude. Also, hotel Manager, Mr. Ventura should get more involved in Customer service matters. Carpets are extremely filthy.
Comment from Hotel Management
24 Jun 2024 by Bredy V., Hotel Management
Dear Guest,Thank you for sharing your concerns with us. We apologize for the experience you had and for any other inconvenience. Your feedback is crucial to us, and we will address these issues promptly to ensure a better experience for all our guests.Please rest assured that we take your comments seriously, and we appreciate you bringing these matters to our attention. If you have any further details or would like to discuss this further, please don't hesitate to contact us directly.
by A verified traveler
Posted 21 Jun 2024
Buffet was average but the bedroom is spacious. There’s no lift and it’s not wheelchair accessible. You have to carry everything upstairs. It’s neat and staff is quite friendly.
Comment from Hotel Management
21 Jun 2024 by Fouad, Hotel Management
Thank you for sharing your experience, I'm so happy to see you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.
by A verified traveler
Posted 20 Jun 2024
Charming hotel in a beautiful area with lots of restaurants near by as well as accessible to buss and metro. Staff were pleasant and the room was comfortable and clean!
Comment from Hotel Management
21 Jun 2024 by Fouad, Hotel Management
Thank you for the wonderful review, I'm so happy to see that you enjoyed your stay. I hope we will have an opportunity to welcome you back in the future!
by A verified traveler from Ottawa
Posted 18 Jun 2024
Convenient to meeting location.
Comment from Hotel Management
18 Jun 2024 by Bredy V., Hotel Management
Dear Guest,Thank you for staying with us, we appreciate your kind rating, we are glad to see you enjoyed your stay also hope to have you back with us soon.
by A verified traveler from New Maryland
Posted 17 Jun 2024
Conveniently located downtown hotel, close to public transit options, continental breakfast included. Many stairs would be a problem for some people.
Comment from Hotel Management
18 Jun 2024 by Bredy V., Hotel Management
Dear Guest,Thank you for staying with us, we appreciate your kind rating, we are glad to see you enjoyed your stay also hope to have you back with us soon.
by A verified traveler
Posted 17 Jun 2024
I bought an upgrade for my booked room as I did not want to stay in the souterrain. The young man at the reception did everything to accommodate me and even calculated the average price for my upgrade. I really appreciated this.
The breakfast particularly the coffee is really not good. The young lady responsible for the breakfast was laying on the stairs looking into her mobile - instead of looking after guests. And generally there was no-one to be seen in the breakfast room.
Comment from Hotel Management
18 Jun 2024 by Bredy V., Hotel Management
Dear Guest,Thank you for staying with us and for your kind rating. We are saddened to hear that we did not meet your expectations this time. We would have loved to have been made aware of this sooner. Your input is very important to us as it helps us to improve and provide you with better service in the future.
by A verified traveler
Posted 15 Jun 2024
Large room. Interesting history. Convenient location.
Comment from Hotel Management
15 Jun 2024 by Fouad, Hotel Management
Thank you for your feedback. We are glad to have provided you with the Chateau Versailles experience that you deserve. We look forward to welcoming you back soon for another enjoyable stay.
